Forklift Dealership Service Manager
3 weeks ago
- Health Insurance
- 401K
- Competitive Compensation
You will be responsible for a variety of tasks, including overseeing service technicians, addressing customer inquiries, managing and generating required documentation for service calls, data entry, creating quotes for customers and closing out work orders. Responsibilities
- Manage a team of service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
- Ensure repairs and maintenance tasks are completed in a timely manner
- Create a work schedule for each technician daily
- Oversee day-to-day operations of the service department
- Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
- High school diploma required - specific schooling in industrial equipment/forklift repair is preferred
- Valid state-issued driver’s license and clean driving record are required
- Prefer a minimum of 10 years of experience as a service advisor/manager in the material handling industry or related equipment dealership.
- Deep understanding of industrial equipment technology, service technician job duties, and management experience in repair services is required
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