Client Service Manager
4 days ago
Harrison Gray Search & Consulting is seeking a highly skilled Client Service Manager to join our team. This role involves providing exceptional service and support to identified clients, managing or directing all day-to-day service needs. The ideal candidate will have 3-5+ years of experience in middle market commercial lines and a property and casualty insurance license in good standing.
Key Responsibilities:
- Managing a middle market commercial book of business in direct support of local office operations.
- Providing prompt, accurate, and thoughtful service to clients by meeting or exceeding their needs.
- Identifying and placing quality programs with competitive pricing and favorable terms for new and existing clients.
- Producing accurate and thorough written submissions and proposals using Word, Excel, and PowerPoint.
- Maintaining accurate client records within the agency management system, Epic.
- Analyzing programs, coverages, loss runs, and pricing.
- Developing and maintaining strong relationships with clients and vendor partners.
Requirements:
- Client/Quality Focus: Anticipates, monitors, and meets the needs of clients, responding to them appropriately.
- Organization and Planning: Ability to plan, prioritize, and organize work to meet or exceed deadline expectations.
- Attention to Detail: Ensures work is comprehensive and error-free.
- Coachable: Quick learner with the ability to take direction and constructive feedback.
- Communication: Effectively conveys information and expresses thoughts and facts.
- Emotional Intelligence/Inclusiveness: Interacts appropriately with all team members, visitors, carriers, and community partners.
What We Offer:
Harrison Gray Search & Consulting offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.
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