Client Service Manager

3 weeks ago


Independence, Ohio, United States Harrison Gray Search & Consulting Full time
Job Overview

Harrison Gray Search & Consulting is seeking a highly skilled Client Service Manager to join our team. This role involves providing exceptional service and support to identified clients, managing or directing all day-to-day service needs. The ideal candidate will have 3-5+ years of experience in middle market commercial lines and a property and casualty insurance license in good standing.

Key Responsibilities:

  • Managing a middle market commercial book of business in direct support of local office operations.
  • Providing prompt, accurate, and thoughtful service to clients by meeting or exceeding their needs.
  • Identifying and placing quality programs with competitive pricing and favorable terms for new and existing clients.
  • Producing accurate and thorough written submissions and proposals using Word, Excel, and PowerPoint.
  • Maintaining accurate client records within the agency management system, Epic.
  • Analyzing programs, coverages, loss runs, and pricing.
  • Developing and maintaining strong relationships with clients and vendor partners.

Requirements:

  • Client/Quality Focus: Anticipates, monitors, and meets the needs of clients, responding to them appropriately.
  • Organization and Planning: Ability to plan, prioritize, and organize work to meet or exceed deadline expectations.
  • Attention to Detail: Ensures work is comprehensive and error-free.
  • Coachable: Quick learner with the ability to take direction and constructive feedback.
  • Communication: Effectively conveys information and expresses thoughts and facts.
  • Emotional Intelligence/Inclusiveness: Interacts appropriately with all team members, visitors, carriers, and community partners.

What We Offer:

Harrison Gray Search & Consulting offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.



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