Customer Service Representative

4 weeks ago


Independence, Missouri, United States U-Haul Full time
Customer Service Representative Job Description

Are you a people person? Do you love helping others? U-Haul is seeking a friendly, motivated Customer Service Representative to join our team. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul's exceptional service and ensure that customers get all the help they need on their journeys. You will assist customers inside and outside a U-Haul center with U-Haul products and services, use smartphone-based U-Scan technology to manage rentals and inventory, and move and hook up U-Haul trucks and trailers. You will also clean and inspect equipment on the lot, answer questions and educate customers regarding products and services, prepare rental invoices, and accept equipment returned from rental. Additionally, you will install hitches and trailer wiring, fill propane, and drive a forklift. You will participate in ongoing continuous U-Haul education through U-Haul University.

Responsibilities:
  • Assist customers with U-Haul products and services
  • Use U-Scan technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment on the lot
  • Answer questions and educate customers
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane
  • Drive a forklift

Requirements:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:
  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program


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