IT Service Management Administrator

19 hours ago


Fair Lawn, United States Columbia Bank Full time
Job DescriptionJob Description

Summary: The IT Service Management Administrator is responsible for managing and maintaining the IT service management system, ensuring that IT services are delivered effectively and efficiently to meet the needs of the organization. The position leads the architectural and technical direction of our ITSM platform deployment and ongoing operations, ensuring alignment with business objectives and adherence to best practices.

Job Responsibilities:

  1. Implement, Design, Administer and Support
  • Serves as the technical subject matter expert for IT Service Management Platform
  • Administers and maintains the IT service management platform, including incident, problem, change, asset, and configuration management.
  • Conduct requirement gathering, process design and workflow customization.
  • Monitor and analyze service performance, identifying areas for improvement and implementing changes as needed
  • Develops and maintains service level agreements (SLAs) with internal and external stakeholders.
  • Communicates and develops working relationships with management and business departments, conveying technical concepts to non-technical audiences.
  • Produces and maintains appropriate reporting for management committee and internal/external audit and regulatory reviews.
  • Provide training and support to IT staff and end-users on the use of the ITSM platform.
  1. Documentation and Quality Control
  • Ensure compliance with IT service management best practices and standards (ITIL).
  • Maintains documentation related to ITSM processes, configurations, and runbooks as appropriate.
  • Evaluates potential risks when application changes occur and offers appropriate solutions.
  • Ensures that documentation is complete, accurate and available to provide to all regulatory and audit requests.
  1. Strategy and Compliance
  • Supports the implementation of new technologies and platforms supporting business objectives to ensure adherence to policies and regulatory requirements regarding access management.
  • Safeguards company data by ensuring cybersecurity procedures and regulatory guidelines are followed.
  • Ensures control gaps are identified, escalated, and remediated timely.
  1. Other Responsibilities
  • Performs other job related duties as assigned.

Job Requirements:

  • Bachelor’s degree in computer science, Information Systems, or a related field.
  • 5+ years experience in IT service management, including incident, problem, change, and configuration management.
  • Hands on experience with Jira Service Management, ServiceNow or other ITSM tool preferred.
  • Experience with scripting API to facilitate workflow automation and integration.
  • Knowledge of IT service management best practices and standards, such as ITIL.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Broad mix of business and technical acumen couples with exceptional communication skills and a strong desire to learn.
  • Demonstrated ability to foster working relationships with the team, management, and business departments.


Columbia Bank and its affiliates is an Equal Opportunity Employer

Affirmative Action Employer/Males/Females/Protected Veterans/Individuals with Disabilities



  • Fair Lawn, United States Burns Recruitment Full time

    Administrative and Office Manager On-site | Fair Lawn and Franklin Lakes, NJ Salary: Starting at $25/hour , with annual increases for strong performers Our Client: Our client is a respected, family-owned transportation service and funeral home committed to providing compassionate support to the community. They are looking for an adaptable and organized...


  • Fair Lawn, United States Burns Recruitment Full time

    Administrative and Office Manager On-site | Fair Lawn and Franklin Lakes, NJ Salary: Starting at $25/hour , with annual increases for strong performers Our Client: Our client is a respected, family-owned transportation service and funeral home committed to providing compassionate support to the community. They are looking for an adaptable and organized...


  • Fair Lawn, New Jersey, United States MAHWAH FINE DINING LLC Full time

    We are seeking a highly skilled Financial Administrator to join our team at MAHWAH FINE DINING LLC.Key Responsibilities:Manage accounts receivable and accounts payable processesRecord and track expenses on a daily basis in QuickbooksPerform daily administrative and office tasks, including email maintenance, filing, and answering phonesMonitor operating...


  • Fair Lawn, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...


  • Fair Lawn, New Jersey, United States iLearn Schools Full time

    Job Title: Occupational TherapistJob Summary:iLearn Schools is seeking a highly skilled Occupational Therapist to join our team. The successful candidate will be responsible for providing occupational therapy services to students with special needs, working closely with teachers, parents, and other school personnel to develop and implement individualized...


  • Fair Lawn, New Jersey, United States iLearn Schools Full time

    Job Summary:The Social Worker will provide a problem-solving service to children and their families as a member of the child study team. This role requires a high degree of responsibility, discretion, independent judgment, and confidentiality.Key Responsibilities: Serve as a case manager, member of the CST for educational planning and placement, and provide...


  • Fair Lawn, New Jersey, United States iLearn Schools Full time

    Job Title: Maintenance Manager: Mechanical and Electrical Systems SpecialistiLearn Schools is seeking a highly skilled Maintenance Manager to oversee the maintenance and operation of mechanical and electrical systems in our school buildings.Key Responsibilities:Manage the preventive maintenance, repairs, and operation of mechanical systems, including HVAC,...


  • Fair Lawn, New Jersey, United States Summit Health Inc Full time

    About Our CompanyWe're a physician-led, patient-centric network dedicated to simplifying healthcare and bringing a more connected kind of care.Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through our network.When you become part of our team, you become part of a...


  • Fair Lawn, New Jersey, United States Columbia Bank Full time

    Job DescriptionColumbia Bank is seeking a highly skilled Retail Banking Specialist to join our team. As a key member of our Branch Administration department, you will be responsible for providing critical support to our retail banking operations.Key Responsibilities:Reporting and Analytics:Produce and analyze daily, weekly, monthly, and quarterly sales...

  • Site HR Manager

    4 weeks ago


    Fair Lawn, New Jersey, United States myGwork - LGBTQ+ professionals & allies Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.Job OverviewAs a key member of the Thermo Fisher Scientific team, you will have the opportunity to make a meaningful impact on a global scale. Our company is dedicated to enabling our customers to make the world healthier, cleaner, and safer. We...


  • Fair Lawn, New Jersey, United States Columbia Bank Full time

    Job SummaryColumbia Bank seeks a seasoned professional to lead its Credit Risk Review and Collateral Risk functions. The ideal candidate will have a strong background in credit risk management and collateral valuation, with a proven track record of strategic leadership and risk oversight.Key ResponsibilitiesLeadership and StrategyDevelop and implement...


  • Fair Lawn, New Jersey, United States Aramark Full time

    Custodial Services RoleAramark is seeking a skilled Custodial Services Worker to join our team. As a key member of our facilities team, you will be responsible for maintaining a clean and safe environment for our clients and customers.Key Responsibilities:Clean and maintain assigned areas to meet customer and client satisfactionAdhere to established...

  • Case Manager

    4 weeks ago


    Fair Lawn, New Jersey, United States WAFA HOUSE INC Full time

    About the Role:WAFA HOUSE INC is seeking a skilled Case Manager to join our team. As a Case Manager, you will be responsible for providing comprehensive case management services to clients, including intakes, needs assessments, service planning, and monitoring.Key Responsibilities:Complete detailed client intake forms and create individualized care...


  • Fair Lawn, New Jersey, United States Columbia Bank Full time

    Job SummaryColumbia Bank seeks a skilled Financial Advisor to provide expert financial guidance and investment management to its customers. The ideal candidate will possess a strong understanding of financial planning, investment strategies, and customer service.Key Responsibilities:Meet with customers to assess their financial situation and develop...


  • Fair Lawn, New Jersey, United States Columbia Bank Full time

    Job SummaryColumbia Bank is seeking a skilled Financial Services Professional to join our team. As a Financial Advisor, you will be responsible for providing expert financial guidance and investment management to our customers.Key ResponsibilitiesMeet with customers to assess their financial situation and develop personalized financial plans.Recommend and...


  • Fair Lawn, New Jersey, United States Bethany Full time

    Job Summary:As a Post Release Services Case Manager at Bethany, you will be responsible for providing culturally and linguistically appropriate services to unaccompanied children and families. This includes conducting home visits, reunification processes, and resource referrals. You will also be responsible for maintaining a caseload, conducting assessments,...

  • Sales Manager

    1 month ago


    Fair Lawn, New Jersey, United States Carter's Full time

    About Carter'sCarter's is the largest branded marketer in North America of apparel exclusively for babies and young children. We own the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.Job SummaryWe are seeking a Part-Time Sales Manager to join our team. As a Sales Manager, you will be the first face of the brand for...

  • School Nurse Position

    1 month ago


    Fair Lawn, New Jersey, United States iLearn Schools Full time

    Job Title: School NurseThe School Nurse will play a vital role in promoting the health and well-being of students and staff members of iLearn Schools. This position requires a strong commitment to providing high-quality healthcare services and supporting the educational mission of the charter school.Key Responsibilities:Pursue the vision and execute the...


  • Fair Lawn, New Jersey, United States Waystone Governance Ltd. Full time

    Job DescriptionWaystone Governance Ltd. is seeking a highly skilled Fund Accounting Manager to join their team. The successful candidate will be responsible for managing client relationships, ensuring superior client service, and delivering accurate information in a timely fashion.The Fund Accounting Manager will have responsibility for their clients'...

  • Maintenance Manager

    7 days ago


    Fair Lawn, United States Winland Foods, Inc. Full time

    As the Fair Lawn, NJ Maintenance Manager, this individual will manage the strategic direction for maintenance & facilities operations that supports factory operations in a 24/7 facility. The Maintenance Manager is responsible for planning, organizing and controlling the maintenance and repair of production factory, including all equipment, facilities &...