Retail Banking Operations Specialist

3 weeks ago

Fair Lawn, New Jersey, United States Columbia Bank Full time
Job Description

Columbia Bank is seeking a highly skilled Retail Banking Specialist to join our team. As a key member of our Branch Administration department, you will be responsible for providing critical support to our retail banking operations.

Key Responsibilities:

  • Reporting and Analytics:
    • Produce and analyze daily, weekly, monthly, and quarterly sales reporting for the Branch Administration department and the Executive Management team.
    • Gather and analyze data from multiple systems and departments to uncover trends and translate the results into meaningful information for team members.
    • Provide support and propose recommendations for improvements to tools and information used within retail analytics.
    • Perform analysis of activities to improve core functions, growth, and profitability.
  • Communications and Coordination:
    • Collaborate with the Retail Banking Administration Manager in the content development for daily, weekly, and monthly communications on sales, service, and operations as needed.
    • Act as a liaison between Branch Administration and other departments to plan and execute sales-related needs, training, and programs.
    • Manage creation and communication efforts surrounding branch happenings such as compliance training deadlines, sales contests, rate changes, etc.
    • Maintain all aspects of the Retail Banking Intranet page.
    • Coordinate events such as branch conferences and Market Manager meetings.
  • Vendor Relationship Management:
    • Manage vendor relationships such as the Bank Visa Gift Cards, Cash/Coin Counters, and ADT.
    • Act as a liaison between the bank and vendors to enhance our processes and reduce costs.
    • Be the point of contact for branch-related service requests.
    • Coordinate with the Accounting Department to submit invoices and relay information from AMS and ADT as needed. Resolve any issues with customers or vendors.
    • Assist the Retail Banking Manager with staffing calls, attrition reporting, sales data validation of branch quarterly compensation plans, and other administrative requests as needed.
  • Programs and Promotions Administration:
    • Be responsible for tracking, validating, and crediting all current retail bank promotions.
    • Consult with BI and Auditing for any tracking or validation needs.
    • Keep records and reporting of bonuses paid.
    • Complete monthly credit card reconciliation. Maintain current knowledge of gift card industry.
    • Facilitate bi-yearly No Purchase Fee Gift Card Promo.
  • Employee Engagement and Support:
    • Collaborate with the Retail Banking Administration Manager in the design and implementation of retail employee engagement strategies, including recognition programs, career development, communication, and incentive programs.
    • Work closely with Learning & Development and Recruiting teams to promote a consistent and effective onboarding experience for Retail branch employees.
    • Manage Retail-specific Buddy Program.

Requirements:

  • Bachelor's degree preferred.
  • 1-3 years of experience working in business administration, Retail Banking experience preferred.
  • Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
  • Ability to collaborate with colleagues across different departments and areas of expertise.
  • Exceptional organizational skills with the ability to prioritize workload.
  • Analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

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