Cafe Assistant Manager- Tropical Smoothie Cafe Alamance Crossing

3 months ago


Burlington, United States NEIGHBORHOOD SMOOTHIE LLC Full time
Job DescriptionJob Description

ASSISTANT MANAGER

Summary of Position

Assist Cafe Manager in providing café management services for Tropical Smoothie Café location(s) with the goal of maximizing profitability in each café. The following is a list of tasks that will encompass your day-to-day responsibilities.

 

Duties & Responsibilities

  • Café operations

    • Make all food and smoothies, as needed

    • Operate the register, as needed

    • Ensure smooth operations of café in slow and busy times

  • Staff management

    • Assist Cafe Manager with hiring responsibilities, including but not limited to hiring, entering new employee into all payroll and software systems

    • Staff training

    • Staff discipline 

    • Incident reporting

    • Ensure surveys are being encouraged to all customers 

  • Truck and produce orders

    • Ensuring café has the necessary product at any given time for service

  • Café maintenance (as it pertains to the following)

    • Cleanliness

    • Prep for service

    • Ordering (or notifying Operations Manager) when supplies or equipment needs ordering/maintenance

    • Keep up with logs, including but not limited to deposit logs, manager comp logs, waste logs, etc

    • Launch new corporate promotions, as needed

    • Monthly Franchise Blast audits to ensure standards are being met for Tropical Smoothie Café Corporate, NCDHHS, Ecosure and Neighborhood Smoothie, LLC

  • Deposits and change

    • Making bank deposits

    • Getting change as needed

    • Completing cash deposit logs

  • Catering orders

    • Ensure that all catering orders are made and delivered on time

  • Assist Manager with monthly inventory

  • Customer service (including but not limited to):

    • Day-to-day customer interaction (with all team members)

    • Customer complaints/refunds, as needed

  • Identify challenges in café and work with Manager for effective solutions and implementation 

  • Other duties assigned



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