Lead Café Operations Manager
6 days ago
Tropical Smoothie Café is seeking a highly motivated and experienced Lead Café Operations Manager to join our team in Alamance Crossing. As a key member of our management team, you will be responsible for leading café operations, managing staff, maintaining high standards of cleanliness and service quality, and driving sales growth.
Key Responsibilities- Café Operations:
- Oversee daily café operations, ensuring smooth execution of tasks and responsibilities
- Maintain high standards of food quality, presentation, and customer satisfaction
- Manage inventory levels, track sales data, and make informed decisions to drive revenue growth
- Staff Management:
- Recruit, train, and develop a high-performing team of baristas, cashiers, and kitchen staff
- Conduct regular performance evaluations, provide feedback, and implement training programs to enhance employee skills and knowledge
- Maintain open communication channels with employees, addressing concerns and promoting a positive work environment
- Truck and Produce Orders:
- Ensure timely receipt and storage of inventory, including fresh produce, dairy products, and dry goods
- Monitor stock levels, anticipate supply needs, and place orders as required
- Café Maintenance:
- Oversee maintenance tasks, including cleaning, repairs, and replacements of equipment and fixtures
- Ensure compliance with health and safety regulations, adhering to company standards and industry best practices
- Deposits and Change:
- Manage cash handling procedures, including bank deposits, change preparation, and reconciliation of sales data
- Maintain accurate records of financial transactions, ensuring transparency and accountability
- Catering Orders:
- Process catering orders efficiently, ensuring timely delivery and exceptional customer satisfaction
- Monthly Inventory:
- Participate in monthly inventory counts, reconciling discrepancies and implementing corrective actions
- Customer Service:
- Deliver exceptional customer experiences, responding promptly to customer inquiries and resolving issues effectively
- Bachelor's degree in Hospitality, Business Administration, or related field
- Minimum 2 years of experience in café management, preferably in a fast-paced environment
- Proven track record of achieving sales growth, improving customer satisfaction, and developing high-performing teams
- Excellent communication, leadership, and problem-solving skills
- Able to work flexible hours, including mornings, evenings, and weekends
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications. Additionally, you will receive a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development.
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