Lead Café Operations Manager

6 days ago


Burlington, Vermont, United States NEIGHBORHOOD SMOOTHIE LLC Full time
Job Overview

Tropical Smoothie Café is seeking a highly motivated and experienced Lead Café Operations Manager to join our team in Alamance Crossing. As a key member of our management team, you will be responsible for leading café operations, managing staff, maintaining high standards of cleanliness and service quality, and driving sales growth.

Key Responsibilities
  • Café Operations:
    • Oversee daily café operations, ensuring smooth execution of tasks and responsibilities
    • Maintain high standards of food quality, presentation, and customer satisfaction
    • Manage inventory levels, track sales data, and make informed decisions to drive revenue growth
  • Staff Management:
    • Recruit, train, and develop a high-performing team of baristas, cashiers, and kitchen staff
    • Conduct regular performance evaluations, provide feedback, and implement training programs to enhance employee skills and knowledge
    • Maintain open communication channels with employees, addressing concerns and promoting a positive work environment
  • Truck and Produce Orders:
    • Ensure timely receipt and storage of inventory, including fresh produce, dairy products, and dry goods
    • Monitor stock levels, anticipate supply needs, and place orders as required
  • Café Maintenance:
    • Oversee maintenance tasks, including cleaning, repairs, and replacements of equipment and fixtures
    • Ensure compliance with health and safety regulations, adhering to company standards and industry best practices
  • Deposits and Change:
    • Manage cash handling procedures, including bank deposits, change preparation, and reconciliation of sales data
    • Maintain accurate records of financial transactions, ensuring transparency and accountability
  • Catering Orders:
    • Process catering orders efficiently, ensuring timely delivery and exceptional customer satisfaction
  • Monthly Inventory:
    • Participate in monthly inventory counts, reconciling discrepancies and implementing corrective actions
  • Customer Service:
    • Deliver exceptional customer experiences, responding promptly to customer inquiries and resolving issues effectively
Requirements and Qualifications
  • Bachelor's degree in Hospitality, Business Administration, or related field
  • Minimum 2 years of experience in café management, preferably in a fast-paced environment
  • Proven track record of achieving sales growth, improving customer satisfaction, and developing high-performing teams
  • Excellent communication, leadership, and problem-solving skills
  • Able to work flexible hours, including mornings, evenings, and weekends
Salary and Benefits

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications. Additionally, you will receive a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development.



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