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Direct Mail Manager

3 months ago

Cary, United States Hagan Graphic Assets LLC Full time
Job DescriptionJob Description

Job Title:              Mail Manager

Status:                  Salary

Supervisor:         Director of Operations

JOB SUMMARY:

  • The Mailing Manager is expected to possess the level of mailing production skills that rate him or her among the very best at this function in the printing industry.
  • The Company expects that the Mailing Manager will act at all times to assure the highest level of ethics, professionalism and personal performance possible, will work enthusiastically to meet or exceed all performance goals set by the company, and will contribute his or her utmost to assist the company in achieving its goal of being the best provider of mailing services in the industry.
  • The Mailing Manager is responsible for the supervision and efficient functioning of all mailing related activities in a manner consistent with the rules and policies established by United States Postal Service, The Company and as documented in the Employee Manual, Standard Operating Procedures, Quality Manual, Work Instructions and other applicable documents. This will include scheduling department workflow to achieve the manufacturing goals of the company and managing staff to meet schedule requirements. It will also include evaluating staff craft and system skill levels, scheduling and providing educational opportunities to bring them to the highest possible level and coaching for top ranked performance.
  • The Mailing Manager is generally responsible for achieving of all goals related to the cost, quality and on-time production of mailing materials. As the final department in the mailing process chain, the Mailing Manager is also responsible for assuring the overall quality of the products being shipped/mailed to customers by supervising in-process inspections and verifications.

JOB DUTIES:

ESSENTIAL SKILLS, DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Ability to create, purchase and or process customers mailing files to optimize the projects to work best within postal regulations
  • Ability to review jobs before production to ensure all postal regulations are considered and mailing pieces are optimized for the best possible rates and delivery times based on customer requirements
  • Familiarity with BCC Mail Processing Software is a plus but must have mail file processing experience
  • The ability to prioritize numerous tasks, items and functions at one time and organize multiple items in prioritized sequence to achieve success
  • Flexibility to adjust to rapidly changing requirements and schedules
  • Must have an analytical approach to problem solving
  • Skills as coach to reinforce learning and promote consistent performance according to Standard Operating Procedures and other system documentation
  • The ability and willingness to perform corrective actions and or discipline with reporting employees when appropriate
  • The ability and willingness to show leadership by consistent example
  • Ability to read and understand job production requirements & specifications as communicated by the Job Jacket and customers
  • Interact with scheduling, customer service, and planning to assure availability of printed materials to meet delivery requirements
  • Work with upstream departments to insure smooth transitions of materials
  • Maintain a smoothly operating Mailing department by:
  • Showing problem solving skills, especially between cost centers
  • Consistently providing coaching, training and leadership
  • Work to resolve customer questions and achieve final customer requirements successfully
  • Knowledge of safe operating procedures for all mail cost centers
  • Production time requirements for each piece of mail equipment
  • Company quality requirements as they pertain to folding and mailing
  • In-line inspection for quality attributes
  • Maintaining quality limitations and abilities of each piece of mailing equipment
  • Ability to generally operate all mailing equipment
  • Give direction and suggestions to create the most efficient way that a job should be prepared
  • Understand basis for company profitability & overtime limitations
  • Possess the ability to work with manufacturing management to achieve company goals including customer satisfaction and company profitability
  •  Demonstrate proficiency in the use of the data collection system and display consistency and accuracy in meeting data collection requirements specified in the quality documentation and by management
  •  Demonstrate willingness to accept direction from management and peers to improve quality and performance
  • Demonstrate willingness to work together with peers and other departments to improve quality and performance

Competitive compensation based on experience  

Company DescriptionHagan Graphics Assets is a Graphic Arts industry consulting firm specializing in sales and production process evaluation and executive search services. With over 30 years' broad-based print industry experience, our boutique consulting and talent acquisition services are tailored to meet and exceed each of our clients' individual "Human Asset" requirements.

Our firm acutely understands the challenges and changes in today's graphics landscape (over capacity, business consolidations, corporate restructuring, bad professional fit, and culture change). Our goal is to evaluate your valuable work experience in order to match your background and accomplishments to the most ideal employment opportunities available.

We have relationships in many print and marketing communications industry segments:

General Commercial
Catalog Publications & Book Print
Direct Marketing - Direct Mail /
Critical Mail / Transactional Mail
Large Format / POP
Visual Environments
Grand Format
Packaging
Strategic Sourcing
Retail Inserts
Business Forms
Financial Print
Business Process Outsourcing (BPO)
Digital Print / Cross MediaCompany DescriptionHagan Graphics Assets is a Graphic Arts industry consulting firm specializing in sales and production process evaluation and executive search services. With over 30 years' broad-based print industry experience, our boutique consulting and talent acquisition services are tailored to meet and exceed each of our clients' individual "Human Asset" requirements.\r
\r
Our firm acutely understands the challenges and changes in today's graphics landscape (over capacity, business consolidations, corporate restructuring, bad professional fit, and culture change). Our goal is to evaluate your valuable work experience in order to match your background and accomplishments to the most ideal employment opportunities available. \r
\r
We have relationships in many print and marketing communications industry segments: \r
\r
General Commercial \r
Catalog Publications & Book Print\r
Direct Marketing - Direct Mail / \r
Critical Mail / Transactional Mail \r
Large Format / POP\r
Visual Environments \r
Grand Format\r
Packaging \r
Strategic Sourcing \r
Retail Inserts \r
Business Forms \r
Financial Print \r
Business Process Outsourcing (BPO) \r
Digital Print / Cross Media