CornerStone Staffing | Bilingual Automotive Repossession Specialist TX

4 weeks ago

irving, United States CornerStone Staffing Full time

Join Our Team as a Bilingual Automotive Repossession Specialist

  • Immediate Opening in Irving (75039)

  • Are you fluent in English and Spanish with experience in collections or loss mitigation?

  • We have an exciting opportunity with a reputable auto lender offering a hybrid work schedule and competitive pay

Apply Online TODAY

TEMP TO HIRE

Hybrid Position

Required Experience/Qualifications:

  • MUST be fluent in both English and Spanish to effectively communicate with a diverse client base

  • MUST have a minimum of 1+ year of experience in collections, loss mitigation, skip tracing, or repossession work

  • MUST have previous experience in customer service in a call center environment, where you’ve managed difficult conversations and found solutions to customer issues

  • MUST have knowledge of the repossession process and skip tracing tools/techniques is highly desirable

  • Ability to manage multiple accounts, follow through with precise documentation, and adhere to strict deadlines

  • Think critically and navigate complex situations with confidence, working both independently and collaboratively with team members

  • High School Diploma or GED

If Interested:

Apply Online @

www.cornerstonestaffing.com

Select Arlington Office

EMAIL:

jamies@cornerstonestaffing.com with your name and add “SKIP” to subject line

Mention Job #148489 In Your Communication

Job Title: Bilingual Auto Repossession Specialist

Pay: $23/hr

Schedule:

  • Monday to Friday, 9 AM to 6 PM

  • NO weekends

Hybrid Schedule:

  • Enjoy the flexibility of working 3 days on-site and the rest remotely

Job Description:

  • You will play a pivotal role as part of the recovery team, using your expertise to locate and help recover vehicles

Key Responsibilities:

  • Managing OFR accounts and repossessed vehicles

  • Review and manage active skip cases, utilizing skip tracing techniques to gather information that assists repossession agents in recovering vehicles

  • Perform deep dive research to locate individuals who have defaulted on their loans

  • Work closely with repossession vendors, managing communications, reviewing repossession fees, and approving expenses to ensure the process is cost-efficient and timely

  • Make outbound calls to delinquent customers to set up payment arrangements, resolve overdue accounts, and provide guidance on the recovery process

  • Handle inbound redemption calls, assisting customers with account status, payment options, and repossession details

  • Track all communications, actions taken on accounts, and vehicle statuses, providing accurate updates to management

  • Ensure all account actions align with company policies, industry standards, and legal requirements

  • Provide clear, respectful communication to customers, addressing their concerns, explaining the repossession process, and finding ways to help them meet payment obligations before proceeding with asset recovery

  • Identify accounts that may need managerial review due to complexity, disputes, or special circumstances

  • Escalate these cases appropriately to ensure smooth resolution

To Apply For This Job:

www.cornerstonestaffing.com

Select Arlington Office

Click the Apply Online Button

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email your resume to

jamies@cornerstonestaffing.com to schedule a phone interview.

#CB

#ZIP

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