Spanish Language Repossession Agent
3 days ago
As a Vehicular Asset Recovery Coordinator, you will be responsible for locating and recovering vehicles on behalf of clients. This role requires strong communication skills, attention to detail, and the ability to work independently as well as collaboratively with a team.
Responsibilities:
- Locate and recover vehicles on behalf of clients
- Communicate effectively with clients and stakeholders regarding vehicle recovery progress
- Manage OFR accounts and repossessed vehicles
- Review and manage active skip cases, utilizing skip tracing techniques to gather information that assists repossession agents in recovering vehicles
- Perform deep dive research to locate individuals who have defaulted on their loans
- Work closely with repossession vendors, managing communications, reviewing repossession fees, and approving expenses to ensure the process is cost-efficient and timely
- Make outbound calls to delinquent customers to set up payment arrangements, resolve overdue accounts, and provide guidance on the recovery process
- Handle inbound redemption calls, assisting customers with account status, payment options, and repossession details
- Track all communications, actions taken on accounts, and vehicle statuses, providing accurate updates to management
- Ensure all account actions align with company policies, industry standards, and legal requirements
- Provide clear, respectful communication to customers, addressing their concerns, explaining the repossession process, and finding ways to help them meet payment obligations before proceeding with asset recovery
- Identify accounts that may need managerial review due to complexity, disputes, or special circumstances
- Escalate these cases appropriately to ensure smooth resolution
Requirements:
- Fluency in both English and Spanish
- Minimum of 1+ year of experience in collections, loss mitigation, skip tracing, or reposession work
- Strong communication and interpersonal skills
- Ability to work independently as well as collaboratively with a team
- Attention to detail and organizational skills
The salary for this position is estimated at $23 per hour, making it an attractive opportunity for those looking to launch or advance their careers in the automotive recovery industry.
About Us:
CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991, committed to supporting our community through our core values of compassion, integrity, self-discipline, and faith.
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