Vehicular Asset Recovery Coordinator

6 days ago


Irving, Texas, United States CornerStone Staffing Full time
Job Description

As a Bilingual Auto Repossession Specialist, you will play a pivotal role in the recovery process, utilizing your expertise to locate and recover vehicles. This is a hybrid position that offers the flexibility of working 3 days on-site and the rest remotely.

Responsibilities:

  • Managing OFR accounts and repossessed vehicles
  • Review and manage active skip cases, utilizing skip tracing techniques to gather information that assists repossession agents in recovering vehicles
  • Perform deep dive research to locate individuals who have defaulted on their loans
  • Work closely with repossession vendors, managing communications, reviewing repossession fees, and approving expenses to ensure the process is cost-efficient and timely
  • Make outbound calls to delinquent customers to set up payment arrangements, resolve overdue accounts, and provide guidance on the recovery process
  • Handle inbound redemption calls, assisting customers with account status, payment options, and repossession details
  • Track all communications, actions taken on accounts, and vehicle statuses, providing accurate updates to management
  • Ensure all account actions align with company policies, industry standards, and legal requirements
  • Provide clear, respectful communication to customers, addressing their concerns, explaining the repossession process, and finding ways to help them meet payment obligations before proceeding with asset recovery
  • Identify accounts that may need managerial review due to complexity, disputes, or special circumstances
  • Escalate these cases appropriately to ensure smooth resolution

About the Company:

CornerStone Staffing has been serving the Dallas-Fort Worth metroplex since 1991, committed to supporting our community through our core values of compassion, integrity, self-discipline, and faith.

About the Opportunity:

This is an excellent opportunity for those looking to launch or advance their careers in the automotive recovery industry, with a competitive hourly rate of $23 and a hybrid work schedule offering flexibility and work-life balance.



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