Resident Experience Specialist

3 weeks ago

Tampa, United States Second Avenue Full time
Job DescriptionJob DescriptionSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-family residential assets (SFR). Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to select markets across the US. The company provides all aspects of sourcing, acquisition, and property management services for its clients. Second Avenue is a growing company and has approximately 180 employees with major offices in Chicago and Tampa.

Our processes are streamlined and intended to provide a wide range of full-service support to an integrated management platform that utilizes a high level of depth of experience and technology to deliver the highest level of service and performance to investors, team members and residents.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com

Job Summary

The Resident Experience Specialist is pivotal in delivering exceptional customer service by promptly and accurately addressing inbound inquiries through phone and email. This position is integral to evolving the service center model into an efficient help desk. Reporting directly to the Customer Experience Manager, the ideal candidate embodies strong customer service skills and analytical thinking.

Duties and Responsibilities

  • Respond to inbound phone inquiries from customers, ensuring responses are accurate and of high quality.
  • Manage and resolve customer inquiries and issues with a proactive "I can help" attitude.
  • Provide dedicated and high-quality service to residents, displaying a positive sense of urgency.
  • Craft responses to incoming emails using established scripts and methodologies.
  • Employ analytical and critical thinking to enhance incoming inquiry handling, expediting resolutions for customers.
  • Research necessary information using multiple resources and systems.
  • Direct calls, emails, and inquiries/requests to relevant departments or individuals as needed.
  • Accurately document information within the system to ensure proper capture of inquiries.
  • Identify and escalate priority issues appropriately.

Qualifications and Experience

  • High School diploma or equivalent.
  • Three years of experience in inbound call centers, real estate/property management, or customer service.
  • Bilingual (Spanish) proficiency preferred, though not required.
  • Excellent verbal and written communication skills.
  • Strong conflict resolution and active listening skills centered around empathy and top-tier customer service.
  • Familiarity with call center metrics and Key Performance Indicators (KPIs).
  • Proficiency in computer use, including Microsoft Outlook, Word, and Excel.
  • Ability to effectively prioritize and multitask within a fast-paced environment.
  • Positive, friendly attitude and adept at collaborative work.

Education

  • High School Diploma required.
  • Associates or bachelor’s degree in Business, Accounting, Finance, or related field strongly preferred.

Job Competencies

  • Availability via phone and/or email, excluding approved time off.
  • Flexibility to work evenings, weekends, and non-traditional holidays as needed.
  • Meticulous attention to detail with the ability to communicate complex findings clearly and concisely.
  • Capacity to identify trends and convey insights to senior management.
  • Proficiency in tasks involving comparison, computation, compilation, analysis, coordination, negotiation, communication, and instruction.
  • Effective management of stressful situations leading to resolution.
  • Ability to work autonomously with minimal supervision.

Job Type and Compensation

  • Full-time, Salaried – Non-Exempt

Benefits

  • Medical, Vision and Dental Insurance, Employer paid Short- and Long-Term Disability, 401k, Paid Holidays and Vacation.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



PIdb3491a03b6c-25405-35922827

  • Customer Service Associate

    3 weeks ago

    Tampa, Florida, United States Second Avenue Full time

    Deliver Exceptional Customer Service as a Resident Experience SpecialistWe are seeking a highly skilled and dedicated individual to join our team as a Resident Experience Specialist. As a key member of our service center, you will play a vital role in delivering exceptional customer service by promptly and accurately addressing inbound inquiries through...

  • Resident Experience Ambassador

    3 weeks ago

    Tampa, Florida, United States Second Avenue Full time

    Company Overview:Second Avenue is a leading platform for institutional investors to access the single-family rental market. Leveraging proprietary technology and extensive relationships, we have successfully scaled our presence in select US markets.We offer a wide range of services, from sourcing and acquisition to property management, catering to the...

  • Resident Experience Specialist

    3 weeks ago

    Tampa, United States Second Avenue Full time

    Job DescriptionJob DescriptionSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-family residential assets (SFR). Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to select markets across the US. The company provides all aspects of sourcing, acquisition,...

  • Resident Care Specialist

    1 month ago

    Tampa, United States Discovery Senior Living Full time

    About Discovery Senior Living Discovery Senior Living ranks prominently among the 5 largestsenior housing providers in the US, and is nationally renowned for designing,developing, marketing, and operating a multi-brand portfolio of upscale, luxurysenior-living communities. With over 250 communities in nearly 40states, and 15,000 dedicated employees,...

  • Customer Experience Specialist

    3 weeks ago

    Tampa, United States Cottonwood Residential Full time

    Hiring Immediately! Part Time Customer Experience/Leasing Specialist at The Marq at Highland Park in Tampa, FL!Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly...

  • Customer Service Champion for Resident Experience

    3 weeks ago

    Tampa, Florida, United States Second Avenue Full time

    Company OverviewSecond Avenue is a leading platform in the single-family residential asset deployment space. Our proprietary technology and exclusive relationships enable us to bring scale to select markets across the US. With approximately 180 employees and major offices in Chicago and Tampa, we provide all aspects of sourcing, acquisition, and property...

  • Resident Health Services Manager

    5 days ago

    Tampa, Florida, United States Discovery Senior Living Full time

    **Job Summary:** We are seeking a highly skilled Resident Care Specialist to join our team at Discovery Senior Living. As a key member of our corporate support team, you will play a critical role in ensuring the delivery of high-quality care and services to our residents.**Responsibilities:**Develop and implement strategies to improve clinical performance...

  • Client Experience Specialist

    5 days ago

    Tampa, Florida, United States Neiman Marcus Full time

    About the RoleWe are seeking a talented Client Experience Specialist to join our team at Neiman Marcus. In this role, you will cultivate relationships with clients through elevated selling and exceptional customer service.

  • Client Experience Specialist

    5 days ago

    Tampa, Florida, United States Jim Cornwell - State Farm Agent Full time

    Are you a customer-focused individual with a passion for delivering exceptional client experiences? Do you have a knack for building strong relationships and resolving complex issues? If so, we want to hear from you! At Jim Cornwell - State Farm Agent, we're seeking a talented Client Experience Specialist to join our team.About the RoleThe Client Experience...

  • Customer Experience Specialist

    3 weeks ago

    Tampa, Florida, United States The Great Greek - Tampa Full time

    The Great Greek - Tampa is seeking a Customer Experience Specialist to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and want to grow their career in the food industry.Job DescriptionWe value our customers and strive to create a welcoming environment where they feel valued and supported. As...

  • Lifestyle Guest Experience Specialist

    3 months ago

    Tampa, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guest Guest Experience, Guest, Specialist, Experience, Hotel, Business Services

  • Membership Experience Specialist

    3 weeks ago

    Tampa, Florida, United States Lifetime Fitness - Life Time, Inc. Full time

    Job OverviewAt Lifetime Fitness, we are committed to delivering exceptional customer experiences and creating a supportive community that fosters growth and development. As a Membership Experience Specialist, you will play a critical role in achieving this goal by serving as a professional in account maintenance, service delivery, and member/guest...

  • Customer Experience Specialist

    1 week ago

    Tampa, Florida, United States Chick-fil-A Full time

    About UsChick-fil-A is a fast-growing business committed to delivering remarkable experiences for our guests.Job OverviewWe are seeking skilled Customer Experience Specialists to join our team. As a key member of our team, you will be responsible for providing attentive and caring service to our guests across all circumstances.ResponsibilitiesOperate with...

  • Customer Experience Specialist

    6 days ago

    Tampa, Florida, United States HMG Business Group Full time

    Job OverviewHMG Business Group is a leading provider of technology and communications services, connecting clients with their target audiences and generating revenue through reliable brand advertising and client-facing solutions. Our team fosters a culture built around principles that define how we approach interactions with employees, customers, and...

  • Customer Experience Specialist

    6 days ago

    Tampa, Florida, United States 7-Eleven Full time

    About the RoleAs a Customer Experience Specialist at 7-Eleven, you will play a vital role in creating memorable customer experiences and driving business growth. This is an exciting opportunity to join a dynamic team and develop your skills in customer service, sales, and relationship building. Key Responsibilities and DutiesYour main responsibilities will...

  • Automotive Customer Experience Specialist

    6 days ago

    Tampa, Florida, United States Morgan Auto Group Full time

    Automotive Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our BMW Customer Service team as an Automotive Customer Experience Specialist. The ideal candidate will have strong communication skills and be able to handle a high volume of calls to provide excellent customer service. This role requires the...

  • Customer Experience

    7 days ago

    Tampa, United States SiteOne Services Full time

    SiteOne - 9810 E Broadway Ave [Customer Service Representative] As a Customer Experience Specialist at SiteOne, you'll: Increase online engagement and E-Commerce sales penetration in your respective region through digital evangelism with branch associates, leadership, and customer base; Promote SiteOne.com sign up and E-Commerce order fulfillment through...

  • Membership Experience Specialist

    3 weeks ago

    Tampa, Florida, United States Tampa Metropolitan Area YMCA Full time

    Job OverviewThe Tampa Metropolitan Area YMCA is seeking a highly motivated and customer-focused individual to serve as a Membership Experience Specialist. This role will be responsible for creating exceptional member experiences, driving membership growth, and promoting a positive and inclusive environment within the Y.**Estimated Salary:** $45,000 - $55,000...

  • Customer Experience Specialist

    6 days ago

    Tampa, Florida, United States Amazing Lash Studio Full time

    About Our Job:We're looking for a highly motivated and customer-focused Customer Experience Specialist to join our team at the Amazing Lash Studio. As a key member of our studio, you will be responsible for promoting and selling Amazing Lash Studio Membership and retail products to guests while providing exceptional customer service. If you're a...

  • ServiceNow Experience Design Specialist

    3 weeks ago

    Tampa, Florida, United States The Anti Full time

    We are seeking an experienced ServiceNow consultant to join our team as a Experience Design Specialist. In this role, you will be responsible for designing and delivering exceptional employee experiences on the ServiceNow platform.About UsThe Anti is a world-class service organization dedicated to adding value to our customers NOW. We pride ourselves on our...