Client Experience Specialist

3 weeks ago


Tampa, Florida, United States Jim Cornwell - State Farm Agent Full time

Are you a customer-focused individual with a passion for delivering exceptional client experiences? Do you have a knack for building strong relationships and resolving complex issues? If so, we want to hear from you At Jim Cornwell - State Farm Agent, we're seeking a talented Client Experience Specialist to join our team.

About the Role

The Client Experience Specialist will play a vital role in enhancing the overall client experience, ensuring that every interaction is personalized, efficient, and effective. Key responsibilities include answering customer inquiries, processing insurance claims, and providing policy information.

Key Responsibilities
  • Answer customer inquiries via phone, email, or in-person, addressing any concerns or questions they may have.
  • Process insurance claims, following up with clients to ensure satisfaction and resolution.
  • Provide policy information and answer questions regarding coverage options, premiums, and benefits.
Requirements
  • Previous customer service experience, preferably in the insurance industry.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients.
  • Able to multitask and prioritize tasks effectively, managing multiple clients and deadlines simultaneously.
What We Offer
  • Competitive salary: $52,000 - $72,000 per year, based on experience.
  • Benefits package, including flexible schedule, 401(k), health insurance, paid time off, and training & development opportunities.
  • Opportunity for advancement and career growth within our growing agency.


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