Membership Experience Specialist
7 days ago
The Tampa Metropolitan Area YMCA is seeking a highly motivated and customer-focused individual to serve as a Membership Experience Specialist. This role will be responsible for creating exceptional member experiences, driving membership growth, and promoting a positive and inclusive environment within the Y.
**Estimated Salary:** $45,000 - $55,000 per year, depending on experience.
Key Responsibilities:
* Welcome members and guests, ensuring a seamless check-in process and providing personalized service to meet their needs.
* Conduct cause-driven tours, highlighting the benefits and programs of the Y, and closing sales by enrolling new members.
* Collaborate with the Membership Director to develop and implement strategies to increase membership engagement, retention, and acquisition.
* Provide administrative support, including data entry, reporting, and cash handling, in adherence to YMCA policies and procedures.
Required Skills and Qualifications:
* Associate's degree in business administration, marketing, fitness, or related field, or equivalent experience preferred.
* Minimum of two years of face-to-face member relations or customer service experience in a high-traffic, consumer-driven environment preferred.
* Demonstrated ability to develop and maintain relationships with members/customers.
* Critical thinking, problem-solving, and issue resolution skills with the ability to proactively identify and resolve customer/member issues.
* Effective communication and organizational skills.
* Proficient in using email, Internet, and other PC-based applications (e.g., Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.
* Ability to understand, adapt to, and interact with diverse people, teams, perspectives, and cultures.
Work Environment and Physical Demands:
This position requires frequent sitting, standing, bending, reaching, and lifting, up to 30 pounds. The employee must be able to move around the work environment and perform all physical aspects of the position. Specific vision abilities required include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.
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