Membership Experience Specialist

7 days ago


Tampa, Florida, United States Tampa Metropolitan Area YMCA Full time
Job Overview

The Tampa Metropolitan Area YMCA is seeking a highly motivated and customer-focused individual to serve as a Membership Experience Specialist. This role will be responsible for creating exceptional member experiences, driving membership growth, and promoting a positive and inclusive environment within the Y.

**Estimated Salary:** $45,000 - $55,000 per year, depending on experience.

Key Responsibilities:

* Welcome members and guests, ensuring a seamless check-in process and providing personalized service to meet their needs.
* Conduct cause-driven tours, highlighting the benefits and programs of the Y, and closing sales by enrolling new members.
* Collaborate with the Membership Director to develop and implement strategies to increase membership engagement, retention, and acquisition.
* Provide administrative support, including data entry, reporting, and cash handling, in adherence to YMCA policies and procedures.

Required Skills and Qualifications:

* Associate's degree in business administration, marketing, fitness, or related field, or equivalent experience preferred.
* Minimum of two years of face-to-face member relations or customer service experience in a high-traffic, consumer-driven environment preferred.
* Demonstrated ability to develop and maintain relationships with members/customers.
* Critical thinking, problem-solving, and issue resolution skills with the ability to proactively identify and resolve customer/member issues.
* Effective communication and organizational skills.
* Proficient in using email, Internet, and other PC-based applications (e.g., Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.
* Ability to understand, adapt to, and interact with diverse people, teams, perspectives, and cultures.

Work Environment and Physical Demands:

This position requires frequent sitting, standing, bending, reaching, and lifting, up to 30 pounds. The employee must be able to move around the work environment and perform all physical aspects of the position. Specific vision abilities required include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.

  • Tampa, Florida, United States Lifetime Fitness - Life Time, Inc. Full time

    Job OverviewAt Lifetime Fitness, we are committed to delivering exceptional customer experiences and creating a supportive community that fosters growth and development. As a Membership Experience Specialist, you will play a critical role in achieving this goal by serving as a professional in account maintenance, service delivery, and member/guest...


  • Tampa, Florida, United States Tampa Metropolitan Area YMCA Full time

    The Tampa Metropolitan Area YMCA seeks a skilled Membership Experience Associate to drive member satisfaction and retention. In this key role, you will be responsible for enhancing the overall member experience, fostering relationships, and ensuring seamless interactions between members, staff, and programs.Key Responsibilities:The Membership Experience...


  • Tampa, Florida, United States EXOS, LLC Full time

    About the Role:As a Membership Experience Coordinator, you will be responsible for providing exceptional customer service to our members. Your primary goal will be to assist and respond to customer issues and inquiries in a timely and professional manner.About You:We are seeking a highly organized and detail-oriented individual who can effectively manage...


  • Tampa, Florida, United States Tampa Metropolitan Area YMCA Full time

    Job DescriptionThe Tampa Metropolitan Area YMCA seeks an exceptional Membership Coordinator to enhance the member experience, drive relationships with and between members, and increase membership acquisition, engagement, and retention.Key ResponsibilitiesAdvocate for members' needs and concernsDevelop and implement strategies to increase membership...


  • Tampa, Florida, United States Tampa General Hospital Full time

    Pilates Fitness SpecialistAt Tampa General Hospital, we are seeking a highly skilled Pilates Fitness Specialist to join our fitness team. As a Pilates Fitness Specialist, you will be responsible for developing and teaching safe and effective Pilates training programs for our members and clients. You will possess expertise in a variety of Pilates formats,...


  • Tampa, Florida, United States The Great Greek - Tampa Full time

    The Great Greek - Tampa is seeking a Customer Experience Specialist to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and want to grow their career in the food industry.Job DescriptionWe value our customers and strive to create a welcoming environment where they feel valued and supported. As...


  • Tampa, Florida, United States YouFit Full time

    About the RoleThe Customer Experience Ambassador will play a crucial role in ensuring that every member has an outstanding experience at YouFit. This includes providing top-notch customer service, selling memberships and personal training packages, and contributing to revenue-generating goals.Estimated Salary: $45,000 - $65,000 per year (based on performance...


  • Tampa, Florida, United States The Anti Full time

    We are seeking an experienced ServiceNow consultant to join our team as a Experience Design Specialist. In this role, you will be responsible for designing and delivering exceptional employee experiences on the ServiceNow platform.About UsThe Anti is a world-class service organization dedicated to adding value to our customers NOW. We pride ourselves on our...


  • Tampa, Florida, United States Eddie V's Prime Seafood Full time

    Eddie V's Prime Seafood, a premier seafood destination, is seeking a skilled Meat Fabrication Specialist to join their team. As a specialist in meat fabrication, you will be responsible for fabricating high-quality food items daily while exceeding guest expectations by following specifications and presentation guidelines.Job Responsibilities:Fabricate...


  • Tampa, Florida, United States Stantec Full time

    Job DescriptionStantec is seeking a highly skilled field ecologist to join our team in Florida. As a Senior Environmental Conservation Specialist, you will provide technical assistance in field data collection, assessment, planning, regulatory consultation, environmental permitting, and restoration projects.Key Responsibilities:Assist technical specialists...


  • Tampa, Florida, United States Stantec Full time

    Job SummaryWe are seeking an experienced Senior Environmental Specialist to join our team in Coral Gables, Florida. This role will involve leading the environmental permitting program for transportation-related projects.About StantecStantec is a global leader in providing professional services in the fields of architecture, engineering, and consulting. Our...


  • Tampa, Florida, United States Crunch Fitness Full time

    OverviewCrunch Fitness is seeking a highly motivated and detail-oriented Cleaning and Maintenance Specialist to join our team. As a key member of our facility team, you will be responsible for maintaining the cleanliness and organization of our fitness clubs, ensuring a positive and healthy environment for our members.ResponsibilitiesMaintain the cleanliness...


  • Tampa, Florida, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at TEKsystems. This role will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.


  • Tampa, Florida, United States Second Avenue Full time

    Deliver Exceptional Customer Service as a Resident Experience SpecialistWe are seeking a highly skilled and dedicated individual to join our team as a Resident Experience Specialist. As a key member of our service center, you will play a vital role in delivering exceptional customer service by promptly and accurately addressing inbound inquiries through...


  • Tampa, Florida, United States Lōsh Associates Full time

    Lōsh Associates seeks an experienced Professional Litigation Specialist to join our team. The ideal candidate will possess at least one year of insurance defense litigation experience and be a member of the Florida Bar in good standing.The salary for this position is estimated to be around $90,000 per year, considering the location and industry...


  • Tampa, Florida, United States Healthy Home Of Allergy & Indoor Ai Full time

    We are seeking a skilled professional to fill the role of Customer Experience and Service Delivery Specialist at Healthy Home Of Allergy & Indoor Ai.Job SummaryThis position is responsible for contacting existing and potential customers to schedule appointments, handling customer inquiries and complaints, providing product information, documenting customer...


  • Tampa, Florida, United States Rockstar Powersports Brandon Full time

    Job OverviewWe are seeking a highly motivated Motorcycle Sales and Customer Experience Specialist to join our team at Rockstar Powersports Brandon. This role is responsible for delivering exceptional customer experiences, selling powersports products, and working collaboratively with colleagues to achieve sales goals.About the JobThe successful candidate...


  • Tampa, Florida, United States Elevance Health Full time

    About Elevance HealthElevance Health is a leading health company dedicated to improving lives and communities – and making healthcare simpler. With a longstanding history in the healthcare industry, we are looking for talented individuals who share our passion for delivering exceptional service and support to our members.Salary RangeWe offer a competitive...


  • Tampa, Florida, United States Outback Steakhouse Full time

    At Outback Steakhouse, we're committed to creating an exceptional experience for our guests. As a Delivery Experience Specialist, you'll play a vital role in making this vision a reality.Company OverviewWe're a team of passionate individuals who strive to make every guest feel valued and appreciated. Our goal is to provide an unforgettable dining experience...


  • Tampa, Florida, United States Orangetheory Fitness Full time

    Orangetheory Fitness OverviewWe are a science-based, full-body workout studio that uses technology to measure performance and help members achieve their fitness goals. Our mission is to deliver proven fitness results for a healthier world.Salary and BenefitsWe offer a competitive hourly rate of $15.00, as well as various benefits including opportunities for...