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Call Center Representative

2 months ago

Hillsboro, United States Insight Global Full time
Job DescriptionJob Description

*** 100% on site 5 days a week*** No remote or hybrid flexibility ***

 

Day to Day:

Insight Global client, a Federal Credit Union is seeking to hire 15 contact center representatives to sit in their Hillsboro call center. This representative will be responsible for answering 30-50 inbound calls to resolve client questions and concerns. This person will need to be technically capable as they will be operating on a dual monitor set up and documenting client conversations in a CRM. This representative will demonstrate the ability to upsell services and products while resolving client requests.

Must Haves:

  • 1-2 years of customer service experience (fast-paced environment)
  • Must have 1 year of recent sales experience.
  • Proven ability to upsell services or products in a working environment.
  • Proficient computer skills (MS Office Suite, Word, Outlook, Excel)
  • Must have availability to work 6am- 4pm and 9:30am-6:30pm M-F
  • Punctual attendance is required.
  • Must be able to pass a soft credit check (will not affect their credit score)

Compensation:

$18.00/hr to $20.00/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

*** 100% on site 5 days a week*** No remote or hybrid flexibility ***