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Call Center Specialist Expanded Function

1 month ago

Hillsboro, Oregon, United States Virginia Garcia Memorial Health Center Full time
Job Title: Call Center Specialist Expanded Function

At Virginia Garcia Memorial Health Center, we are seeking a highly skilled and detail-oriented Call Center Specialist Expanded Function to join our team. This is a unique opportunity to work in a fast-paced, dynamic environment where you will be responsible for performing cross-functional duties between Medical Records and Switchboard Specialist.

Key Responsibilities:
  • Scan and index all pertinent patient information, adhering to accuracy standards
  • Send and receive patient record requests, sort incoming faxes, and process outside messages from Epic
  • Answer incoming patient calls to assess their condition, make appointments, and take messages or refer calls to medical personnel
  • Perform other duties as assigned, including assisting with training new staff and developing procedures and workflows
Requirements:
  • High school diploma or equivalent
  • Previous clinical and medical records experience, preferably in an ambulatory healthcare setting
  • Basic computer skills using Microsoft Suite
  • Excellent communication skills, with proficiency in English and Spanish
Working Environment:

Work in a well-lighted, ventilated professional office environment, using office equipment such as computers, telephones, and fax machines.

Benefits:

Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.