Patient Access Representative
4 weeks ago
The Patient Access Representative plays a vital role in the Ambulatory Care team, responsible for answering incoming patient calls, assessing patient condition, and making appointments. This position requires excellent communication skills, both oral and written, with sensitivity to inter-cultural issues.
Key Responsibilities- Answer incoming patient calls in a courteous and timely manner.
- Determine whether an appointment is for routine care or for an emergent problem.
- Schedule appointments, as available, for chronic or non-acute problems, or routine care.
- Accurately document incoming and outgoing information in the patient's chart.
- Route all incoming calls to appropriate staff or take messages as needed.
- High school graduate or equivalent.
- Previous clinical experience in an ambulatory healthcare setting with knowledge of medical terminology preferred.
- Bilingual Spanish/English, both written and spoken language preferred.
- Accountability: Role model VG's mission, vision, and shared values.
- Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations.
- Teamwork: If someone needs help, help them.
- Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work.
- Confidentiality: Maintain strict confidentiality and respect the privacy of others.
- Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work.
- Respect: Demonstrate consideration and appreciation for co-workers and patients.
- Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others.
- Standing: 10%
- Walking: 10%
- Sitting: up to 85%
- Reaching/stooping/bending: Occasional
- Must be able to lift/carry up to 10 lbs.
- Computer usage: up to 85%
Immunization: Staff member must meet immunizations requirements as stated in VGMHC's immunization policy.
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