Customer Service Supervisor

2 weeks ago


Lombard, United States Robert Half Full time
Job DescriptionJob Description

Responsibilities:

• Oversee the detail oriented and timely handling of incoming calls, ensuring excellent grammar and diction.

• Carry out thorough research to resolve customer inquiries related to our services.

• Keep our system updated with detailed and accurate call comments on a daily basis.

• Promptly escalate any significant issues to the relevant department.

• Regularly check work emails and stay updated with company communication channels.

• Support customers in completing credit card transactions for payments.

• Aid in the training, monitoring, and development of Call Center Representatives, ensuring quality in their phone calls and reports.

• Take part in the recruitment process of Call Center Representatives, including their onboarding and training.

• Contribute to the annual performance appraisals of employees and issue necessary disciplinary warnings.

• Proven experience in a manufacturing environment
• Proficiency in using ADP - Financial Services
• Knowledge of Avaya CMS
• Strong skills in CRM and ERP - Enterprise Resource Planning
• Familiarity with ERP Solutions
• Experience with About Time software
• Ability to handle Answering Inbound Calls effectively
• Auditing skills to ensure quality control
• Knowledge of Billing Functions in a manufacturing environment
• Experience in managing Cash Activity.

  • Lombard, Illinois, United States FedEx Full time

    Key Responsibilities:As a Retail Customer Service Associate at FedEx, you will be responsible for following instructions from supervisors and assisting other team members in performing store functions. You will also assist in the training of store team members and demonstrate consultative behaviors in a retail environment to understand each customer's...


  • Lombard, United States FedEx Full time

    FedEx - JobID: PDX_FEC_B2C503AF-D200-4C03-92E9-1CF05949BF89_241111 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Lombard, United States Robert Half Full time

    Job DescriptionJob DescriptionResponsibilities:• Efficiently handle inbound customer calls, ensuring each interaction is handled with professionalism and empathy.• Utilize your call center experience to manage and resolve customer complaints and inquiries, focusing on de-escalation techniques.• Keep track of customer interactions and update customer...


  • Lombard, Illinois, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our Domino's Franchise team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, answering phones, and assisting with customer transactions.Key ResponsibilitiesAnswering phones and responding...


  • Lombard, Illinois, United States Old Second National Bank Full time

    Job OverviewAt Old Second National Bank, we're committed to delivering exceptional customer service and providing a comprehensive range of banking solutions. As a Universal Banker, you'll play a vital role in helping our customers achieve their financial goals.Key Responsibilities:Provide personalized service to customers, responding to their needs and...


  • Lombard, Illinois, United States bioMerieux Inc. Full time

    Customer Service RepresentativeAt bioMerieux Inc., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key Responsibilities:Manage customer conversations across all...


  • Lombard, Illinois, United States Leaf Home Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our Inside Sales Center, you will be responsible for speaking with potential customers regarding their product needs and scheduling in-home sales consultations.Key ResponsibilitiesInitiate outbound calls to...


  • Lombard, Illinois, United States BioFire Diagnostics Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at BioFire Diagnostics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met through cross-functional collaboration and timely resolution of...


  • Lombard, Illinois, United States Jewel-Osco Full time

    Job Summary: As a Retail Sales and Store Support at Jewel-Osco, you will be the face of the company, interacting with valued customers and helping them with their needs. You will also be responsible for maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer service and respond to customer inquiriesAssist customers...


  • Lombard, United States Valvoline Instant Oil Change Full time

    Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with...


  • Lombard, United States Nexa Health Group Full time

    Nexa Health Group (NHG) is a fast-paced, energetic organization and is committed to caring for our customers.This role provides customer support and requires stellar service to meet the needs of our clients and providers. To be successful in the role, you must demonstrate the ability to be accountable, creative, flexible, tactful, organized, utilize critical...


  • Lombard, Illinois, United States Target Full time

    Key Responsibilities:As a Guest Advocate at Target, you will create a welcoming experience for every guest by authentically greeting them every time. You will make a connection with guests by engaging in friendly and genuine conversation throughout each transaction. You will also welcome guests into self-checkout and provide assistance as needed....


  • Lombard, United States Circle K Full time

    Circle K - 930 E Roosevelt Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Lombard, Illinois, United States Crescent Hotels and Resorts Full time

    Job Title: Front Office SupervisorJob Summary: We are seeking a Front Office Supervisor to join our team at The Westin Chicago Lombard. As a Front Office Supervisor, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Key Responsibilities:Interview,...


  • Lombard, Illinois, United States Crescent Services Full time

    Job Title: Front Office SupervisorJob Summary: We are seeking a highly skilled Front Office Supervisor to join our team at The Westin Chicago Lombard. As a Front Office Supervisor, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Key...


  • Lombard, United States Roto-Rooter Full time

    Overview: Call Center Customer Service Representative, 2nd Shift If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. Responsibilities: Hiring...


  • Lombard, United States Trifecta Transport Full time

    Job DescriptionJob DescriptionAt Trifecta, the bottom line is we want you to be happy at work and have a future to look forward to.Trifecta Transport is hiring for an Logistics Account Manager (Customer Service).We invest in our staff by providing quality ongoing training. Employees become a part of the Trifecta family, resulting in knowledgeable, dedicated,...


  • Lombard, United States Roto-Rooter Full time

    Overview: Overnight Call Center Customer Service Position If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. We are hiring immediately for an...


  • Lombard, United States MSCCN Full time

    Description THE WESTIN CHICAGO LOMBARD Have you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then The Westin Chicago Lombard is for you We are searching for a Front Office Supervisor who thinks differently, who always finds a way to take care of our...


  • Lombard, United States Crescent Services Full time

    THE WESTIN CHICAGO LOMBARD Have you ever thought of working at the Crown Jewel of DuPage County?Have you thought of being a part of a team that is focused, dedicated and wants to succeed?Then The Westin Chicago Lombard is for you!We are searching for a Front Office Supervisor who thinks differently, who always finds a way to take care of our guests.If you...