Front Office Supervisor

4 months ago


Lombard, United States Crescent Services Full time
THE WESTIN CHICAGO LOMBARD

Have you ever thought of working at the Crown Jewel of DuPage County?Have you thought of being a part of a team that is focused, dedicated and wants to succeed?Then The Westin Chicago Lombard is for youWe are searching for a Front Office Supervisor who thinks differently, who always finds a way to take care of our guests.If you are the chosen one, expect days of laughter with passionate associates who take pride in exceeding guest expectations.Expect a completely renovated hotel that always makes for a more enjoyable guest experience.Wait, there is more.We are also the only 4 star full service hotel in DuPage County.We also boast 500 rooms and suites, along with over 40,000 sf of event space.This is a fantastic opportunity, it really is.Don't miss out on your opportunity to join not only a great hotel, but also a great management company in Crescent Hotels and Resorts.If growth is your thing, then let this be the start of your next career move.

This position requires the ability to work flexible shifts as needed. Prefer previous Marriott or Westin experience. Light Speed experience helpful. This position requires previous hotel experience.Prefer previous supervisory or management experience.

JOB OVERVIEW:Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

MINIMUM ESSENTIAL JOB FUNCTIONS, including but not limited to the following:

1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2.Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business

3.Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4.Supervise the Guest Service Agents.

5.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6.Comply with attendance rules and be available to work on a regular basis.

7.Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.Self-starting personality with an even disposition.Maintain a professional appearance and manner at all times.Can communicate well with guests.Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to access and accurately input information using a moderately complex computer system.Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations.Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.Ability to establish and maintain effective working relationships with associates, customers and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Lombard, Illinois, United States Crescent Hotels & Resorts Full time

    Job Title: Front Office Supervisor - Hotel OperationsWe are seeking a highly skilled Front Office Supervisor to join our team at The Westin Chicago Lombard. As a Front Office Supervisor, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Key...


  • Lombard, Illinois, United States Crescent Hotels and Resorts Full time

    Job Title: Front Office SupervisorJob Summary: We are seeking a Front Office Supervisor to join our team at The Westin Chicago Lombard. As a Front Office Supervisor, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Key Responsibilities:Interview,...


  • Lombard, Illinois, United States Crescent Services Full time

    Job Title: Front Office SupervisorJob Summary: We are seeking a highly skilled Front Office Supervisor to join our team at The Westin Chicago Lombard. As a Front Office Supervisor, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Key...


  • Lombard, United States MSCCN Full time

    Description THE WESTIN CHICAGO LOMBARD Have you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then The Westin Chicago Lombard is for you We are searching for a Front Office Supervisor who thinks differently, who always finds a way to take care of our...


  • Lombard, Illinois, United States Crescent Hotels and Resorts Full time

    Job Title: Front Office SupervisorAt Crescent Hotels and Resorts, we are seeking a skilled Front Office Supervisor to join our team. As a key member of our front desk operations, you will be responsible for supervising the daily activities of our front desk staff to maximize revenues and profits while ensuring optimal guest satisfaction.Key...


  • Lombard, United States Crescent Hotels and Resorts Full time

    **Description** **THE WESTIN CHICAGO LOMBARD** Have you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then **The Westin Chicago Lombard** is for you! We are searching for a Front Office Supervisor who thinks differently, who always finds a way to take...

  • Front-End Supervisor

    1 month ago


    Lombard, Illinois, United States Restaurant Depot Full time

    Restaurant Depot Front-End Supervisor Job DescriptionAs a Front-End Supervisor at Restaurant Depot, you will be responsible for leading a team of cashiers, front-end loaders, and checkers to provide excellent customer service and ensure a smooth shopping experience.Key Responsibilities:Supervise and train team members to meet sales and security goalsEnsure...

  • Front Desk Coordinator

    2 months ago


    Lombard, United States North American Dental Group Full time

    Overview: Grove Dental Associates - Lombard, IL Front Desk Coordinator Open Up to A Whole New Dental Experience Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our...


  • Lombard, Illinois, United States Glenbard Township High School District 87 Full time

    Job Summary:The Study Hall/BIA Supervisor will perform duties and responsibilities necessary to support the area to which they are assigned. This position will assist teachers with instructional and classroom management, including attendance, inventory, lab scheduling, and grading records. The supervisor will also be responsible for student supervision and...

  • Maintenance Supervisor

    3 months ago


    Lombard, United States JSK Recruiting Inc Full time

    Maintenance Supervisor Position Overview We are looking for a skilled 1st shift Maintenance Supervisor to oversee a 3-shift maintenance crew in a high-speed packaging operation. This role involves establishing and maintaining corrective, predictive, and preventive maintenance plans, supervising maintenance workers, and coordinating with outside vendors. If...

  • Production Supervisor

    4 weeks ago


    Lombard, United States G&W Electric Full time

    Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so...


  • Lombard, Illinois, United States Aston Carter Full time

    Job Title: Violations Reviewer IIPosition becomes fully remote after first 90 daysJob DescriptionThis role reports to Violations Supervisors and is responsible for leading, motivating, and developing a team of Violation Reviewers. The successful candidate will assist Violation Review Supervisors, process supervisor approvals, and perform tasks of a Violation...

  • Sushi Chef

    4 weeks ago


    Lombard, Illinois, United States RA Sushi Full time

    Job Summary:The Sushi Chef is responsible for preparing sauces and sushi items for our guests in accordance with the restaurant's food preparations and service guidelines.Primarily works in front of guests while preparing foods at the sushi bar and ensuring a fun and inviting experience.Monitors and ensures the portioning of foods prepared at the sushi bar...

  • Food Runner

    3 weeks ago


    Lombard, United States Ancho and Agave Full time

    Job Details Job Location: Lombard - AA - Lombard, IL Position Type: Full-Time/Part-Time Job Shift: Open Availability Description **Now hiring for our new location opening in December at Lombard - Yorktown Center! Apply now and meet our hiring team! Hiring office located at 203 Yorktown Shopping Center Suite 350, Lombard, IL!** Ancho & Agave is hiring...

  • Food Runner

    3 weeks ago


    Lombard, United States Ancho and Agave Full time

    Job Details Job Location: Lombard - AA - Lombard, IL Position Type: Full-Time/Part-Time Job Shift: Open Availability Description **Now hiring for our new location opening in December at Lombard - Yorktown Center! Apply now and meet our hiring team! Hiring office located at 203 Yorktown Shopping Center Suite 350, Lombard, IL!** Ancho & Agave is hiring...


  • Lombard, Illinois, United States Destiny Healthcare Services - Westchester Full time

    At Destiny Healthcare Services - Westchester, we are seeking a compassionate and reliable Caregiver to join our team. As a Caregiver, you will play a vital role in assisting our elderly residents with daily living activities in the comfort of their own homes.Responsibilities include:Assisting with general housekeeping and laundry tasksProviding personal...


  • Lombard, Illinois, United States Angels Homecare Full time

    Job Title: Caregiver/Personal AssistantWe are seeking a compassionate and reliable Caregiver/Personal Assistant to join our team at Angels Homecare. As a Caregiver/Personal Assistant, you will play a vital role in providing exceptional care and support to our residents, enabling them to maintain their independence and quality of life.Responsibilities:Assist...


  • Lombard, United States Fresenius Medical Care Holdings, Inc. Full time

    PURPOSE AND SCOPE: Supports FMCNA's mission vision core values and customer service philosophy.  Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a...


  • Lombard, Illinois, United States Computer Systems Institute Inc Full time

    Job DescriptionJob Title: Business Career Program Adjunct Instructor. Marketing ConcentrationSupervisor's Title: Academic Dean/Program ManagerDepartment: AcademicsGeneral SummaryThe Business Career Program Marketing concentration instructor will teach the following courses:Social and Sales Network CommunicationsSelling Strategies and Content...

  • Cannabis Advisor

    4 weeks ago


    Lombard, United States Verano Full time

    Job Summary Full-time. Open availability is required for any days (including weekends & holidays) and any shifts (open/close). $16.50/hour + tips. The Cannabis Advisor is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management. Essential Duties and Responsibilities Possess a...