Front Office Supervisor

4 months ago

Lombard, United States Crescent Services Full time
THE WESTIN CHICAGO LOMBARD

Have you ever thought of working at the Crown Jewel of DuPage County?Have you thought of being a part of a team that is focused, dedicated and wants to succeed?Then The Westin Chicago Lombard is for youWe are searching for a Front Office Supervisor who thinks differently, who always finds a way to take care of our guests.If you are the chosen one, expect days of laughter with passionate associates who take pride in exceeding guest expectations.Expect a completely renovated hotel that always makes for a more enjoyable guest experience.Wait, there is more.We are also the only 4 star full service hotel in DuPage County.We also boast 500 rooms and suites, along with over 40,000 sf of event space.This is a fantastic opportunity, it really is.Don't miss out on your opportunity to join not only a great hotel, but also a great management company in Crescent Hotels and Resorts.If growth is your thing, then let this be the start of your next career move.

This position requires the ability to work flexible shifts as needed. Prefer previous Marriott or Westin experience. Light Speed experience helpful. This position requires previous hotel experience.Prefer previous supervisory or management experience.

JOB OVERVIEW:Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

MINIMUM ESSENTIAL JOB FUNCTIONS, including but not limited to the following:

1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2.Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business

3.Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4.Supervise the Guest Service Agents.

5.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6.Comply with attendance rules and be available to work on a regular basis.

7.Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.Self-starting personality with an even disposition.Maintain a professional appearance and manner at all times.Can communicate well with guests.Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to access and accurately input information using a moderately complex computer system.Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations.Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.Ability to establish and maintain effective working relationships with associates, customers and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Front Office Supervisor

    2 weeks ago

    Lombard, Illinois, United States Crescent Services Full time

    Unlock Your Potential as a Front Office SupervisorAre you a motivated and results-driven professional looking for a challenging role in a dynamic hotel environment? Do you have a passion for delivering exceptional guest experiences and leading high-performing teams? If so, we invite you to join our team at The Westin Chicago Lombard as a Front Office...

  • Front Office Supervisor

    2 weeks ago

    Lombard, Illinois, United States Crescent Hotels & Resorts Full time

    Front Office Supervisor OpportunityCrescent Hotels & Resorts is seeking a highly motivated and experienced Front Office Supervisor to join our team at The Westin Chicago Lombard. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high...

  • Front Office Supervisor

    5 months ago

    Lombard, United States Crescent Hotels & Resorts Full time

    Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. MINIMUM ESSENTIAL JOB FUNCTIONS, including but not limited to the following: 1. Interview, hire, train, recommend perf Office Supervisor, Supervisor, Office, Operations, Business Services

  • Front Office Supervisor

    2 weeks ago

    Lombard, Illinois, United States Crescent Services Full time

    Job Title: Front Office SupervisorWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at The Westin Chicago Lombard. As a key member of our hotel operations team, you will be responsible for supervising the daily activities of the Front Desk staff, ensuring exceptional guest satisfaction, and driving revenue growth.Key...

  • Front Office Supervisor

    1 week ago

    Lombard, Illinois, United States Crescent Hotels & Resorts Full time

    Job Title: Front Office Supervisor - Hotel OperationsWe are seeking a highly skilled Front Office Supervisor to join our team at The Westin Chicago Lombard. As a Front Office Supervisor, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Key...

  • Front Office Supervisor

    4 days ago

    Lombard, Illinois, United States Crescent Hotels and Resorts Full time

    Job Title: Front Office SupervisorJob Summary: We are seeking a Front Office Supervisor to join our team at The Westin Chicago Lombard. As a Front Office Supervisor, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Key Responsibilities:Interview,...

  • Front Office Supervisor

    1 week ago

    Lombard, Illinois, United States Crescent Services Full time

    Job Title: Front Office SupervisorJob Summary: We are seeking a highly skilled Front Office Supervisor to join our team at The Westin Chicago Lombard. As a Front Office Supervisor, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Key...

  • Front Office Supervisor

    2 weeks ago

    Lombard, United States MSCCN Full time

    Description THE WESTIN CHICAGO LOMBARD Have you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then The Westin Chicago Lombard is for you We are searching for a Front Office Supervisor who thinks differently, who always finds a way to take care of our...

  • Front Office Supervisor

    3 weeks ago

    Lombard, United States The Westin Chicago Lombard Full time

    DescriptionTHE WESTIN CHICAGO LOMBARDHave you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then The Westin Chicago Lombard is for you! We are searching for a Front Office Supervisor who thinks differently, who always finds a way to take care of our...

  • Front Office Supervisor

    1 week ago

    Lombard, Illinois, United States Crescent Hotels and Resorts Full time

    Job Title: Front Office SupervisorAt Crescent Hotels and Resorts, we are seeking a skilled Front Office Supervisor to join our team. As a key member of our front desk operations, you will be responsible for supervising the daily activities of our front desk staff to maximize revenues and profits while ensuring optimal guest satisfaction.Key...

  • Front Office Supervisor

    3 days ago

    Lombard, United States Crescent Hotels and Resorts Full time

    **Description** **THE WESTIN CHICAGO LOMBARD** Have you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then **The Westin Chicago Lombard** is for you! We are searching for a Front Office Supervisor who thinks differently, who always finds a way to take...

  • Front Desk Supervisor

    4 weeks ago

    Lombard, Illinois, United States Auro Hotels Full time

    **Job Title:** Front Desk Supervisor**Job Summary:** We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Auro Hotels. As a Front Desk Supervisor, you will be responsible for coordinating front office activities, resolving guest complaints, and ensuring exceptional customer service.**Key Responsibilities:**Supervise the...

  • Front Desk Supervisor

    3 months ago

    Lombard, United States Auro Hotels Full time

    ** Front Desk Supervisor** **Job Category****:** Front Office **Requisition Number****:** FRONT002862 Showing 1 location **Job Details** **Description** **Job Purpose** The purpose of the Front Desk Supervisor is to coordinate front office activities of the hotel and resolve problems arising from guests' complaints, reservation and room assignment...

  • Front-End Supervisor

    2 weeks ago

    Lombard, Illinois, United States Restaurant Depot Full time

    Restaurant Depot Front-End Supervisor Job DescriptionAs a Front-End Supervisor at Restaurant Depot, you will be responsible for leading a team of cashiers, front-end loaders, and checkers to provide excellent customer service and ensure a smooth shopping experience.Key Responsibilities:Supervise and train team members to meet sales and security goalsEnsure...

  • Front-End Store Manager

    1 month ago

    Lombard, Illinois, United States Restaurant Depot Full time

    Restaurant Depot Front-End Supervisor Job DescriptionAs a Front-End Supervisor at Restaurant Depot, you will be responsible for leading a team of cashiers, front-end loaders, checkers, and U-boat retrieval specialists. Your primary goal will be to ensure that customers receive friendly, efficient, and professional service.Key Responsibilities:Supervise and...

  • Front Desk Manager

    2 months ago

    Lombard, United States Auro Hotels Full time

    ** Front Desk Manager** **Job Category****:** Front Office **Requisition Number****:** FRONT003341 Showing 1 location **Job Details** **Description** **Job Purpose** The Beautiful Embassy Suites Lombard is seeking a dedicated Front Desk Manager. The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the...

  • Lead Housekeeping Supervisor

    4 weeks ago

    Lombard, Illinois, United States Embassy Suites Lombard Full time

    Job Title: Lead Housekeeping SupervisorEmbassy Suites Lombard is seeking a dedicated and experienced Lead Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for ensuring that our guest rooms are cleaned, maintained, and refreshed to the highest standards.Key Responsibilities:Oversee the...

  • Assistant Front Desk Manager

    4 months ago

    Lombard, United States Auro Hotels Full time

    ** Assistant Front Desk Manager** **Job Category****:** Front Office **Requisition Number****:** ASSIS02428 Showing 1 location **Job Details** **Description** **Supervisory Responsibilities** Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and...

  • Front Desk

    5 months ago

    Lombard, United States Auro Hotels Full time

    ** Front Desk /Guest Services Agent** **Job Category****:** Front Office **Requisition Number****:** FRONT02291 Showing 1 location **Job Details** **Description** Essential Job Functions * Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with...

  • Dental Office Coordinator

    3 weeks ago

    Lombard, Illinois, United States North American Dental Group Full time

    Transform the Dental ExperienceGrove Dental Associates in Lombard, IL is seeking a skilled Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless experience.Responsibilities:Manage front desk operations, including scheduling,...