Customer Service Representative

5 days ago

Lombard, Illinois, United States Old Second National Bank Full time
Job Overview

At Old Second National Bank, we're committed to delivering exceptional customer service and providing a comprehensive range of banking solutions. As a Universal Banker, you'll play a vital role in helping our customers achieve their financial goals.

Key Responsibilities:

  • Provide personalized service to customers, responding to their needs and inquiries in a timely and professional manner.
  • Accurately open, close, and maintain customer accounts, ensuring compliance with established policies and procedures.
  • Utilize strong knowledge of Old Second's products and services to advise customers on banking options, including IRAs and loans.
  • Maintain a high level of customer satisfaction, contributing to the branch's success in achieving excellent customer service ratings.
  • Perform basic Teller functions, including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures.
  • Stay up-to-date on internal and legislated compliance and regulations, completing annual training and maintaining a working knowledge of all relevant requirements.

Requirements:

  • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service, and/or sales, office, etc.).
  • Must become licensed with NMLS registration within 60 days of assuming the role and meet Bank training requirements.
  • Must work onsite to perform the responsibilities of this position.

Competencies:

  • Demonstrate excellent customer service and professional communication.
  • Dedication to product promotion, sales referrals, and cross-selling products/services.
  • Math and computer proficiency, with technical aptitude toward learning and utilizing bank software applications.
  • Basic understanding of banking, check processing, credits, and debits.
  • Focus and organization during periods of high volume or interruption.
  • Reliable: dedication & commitment to work; follow-through on all tasks.
  • Knowledge and compliance with bank rules and regulations.
  • Multi-task and follow-through on all responsibilities.

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