Customer Service Representative
3 weeks ago
At Old Second National Bank, we're committed to delivering exceptional customer service and providing a comprehensive range of banking solutions. As a Universal Banker, you'll play a vital role in helping our customers achieve their financial goals.
Key Responsibilities:
- Provide personalized service to customers, responding to their needs and inquiries in a timely and professional manner.
- Accurately open, close, and maintain customer accounts, ensuring compliance with established policies and procedures.
- Utilize strong knowledge of Old Second's products and services to advise customers on banking options, including IRAs and loans.
- Maintain a high level of customer satisfaction, contributing to the branch's success in achieving excellent customer service ratings.
- Perform basic Teller functions, including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures.
- Stay up-to-date on internal and legislated compliance and regulations, completing annual training and maintaining a working knowledge of all relevant requirements.
Requirements:
- High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service, and/or sales, office, etc.).
- Must become licensed with NMLS registration within 60 days of assuming the role and meet Bank training requirements.
- Must work onsite to perform the responsibilities of this position.
Competencies:
- Demonstrate excellent customer service and professional communication.
- Dedication to product promotion, sales referrals, and cross-selling products/services.
- Math and computer proficiency, with technical aptitude toward learning and utilizing bank software applications.
- Basic understanding of banking, check processing, credits, and debits.
- Focus and organization during periods of high volume or interruption.
- Reliable: dedication & commitment to work; follow-through on all tasks.
- Knowledge and compliance with bank rules and regulations.
- Multi-task and follow-through on all responsibilities.
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