Overnight Call Center Customer Service Representative
4 months ago
Overview:
Overnight Call Center Customer Service Position
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. We are hiring immediately for an overnight shift, which may include either Saturday or Sunday. Bilingual skills preferred, but not required. This is a full-time, on-site, customer service position at Roto-Rooters Chicago area Call Center. We are a 24-hour service provider, so our call center stays busy overnight.
Responsibilities:- Be the first point of contact with our customers.
- Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and we will solve their plumbing problems.
- Data entry, including customer contact information and relevant details concerning their plumbing problems.
- Schedule a service call based on customers availability and convenience.
- Discuss additional services and products we have available that may be helpful.
- Be a trusted informational resource for Roto-Rooter customers.
- Order processing for both residential and customers
- Connecting with technicians to dispatch overnight jobs
- Strong customer service focus
- AS400 knowledge is preferred
- Prior call center experience is helpful
- Able to work in a fast-paced environment
- Excellent oral and written communication skills
- Excellent attendance
- A working knowledge of Microsoft Word and Excel programs
- Self-starter who is organized and thorough with attention to detail
Benefits:
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. Thats why we are proud of our extensive employee benefit package including:
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.
EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Advertising Tags:#LI-DV1
CCC1
#LI-ONSITE
-
Customer Service Representative, 2nd Shift
5 months ago
Lombard, United States Roto-Rooter Full timeOverview: Call Center Customer Service Representative, 2nd Shift If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. Responsibilities: Hiring...
-
Customer Service Representative, Overnights
2 months ago
Lombard, United States Circle K Full timeCircle K - 930 E Roosevelt Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Call Center Representative Bilingual Preferred
1 month ago
Lombard, United States Elite Staffing Inc. Full timeCall Center Representative Bilingual Preferred Medical Administrative Assistant/ Bilingual Medical Call Center Reps Job Duties: Make initial outbound calls to patients following a script that are enrolled to participate in a study (No Selling) For inbound calls: Will answer calls from messages left and will answer questions from a provided script. Data...
-
Call Center Representative Bilingual Preferred
1 month ago
Lombard, United States Elite Staffing Company Full timeCall Center Representative Bilingual Preferred Medical Administrative Assistant/ Bilingual Medical Call Center Reps Job Duties: Make initial outbound calls to patients following a script that are enrolled to participate in a study (No Selling) For inbound calls: Will answer calls from messages left and will answer questions from a provided script. Data...
-
Customer Service Representative
2 weeks ago
Lombard, United States Robert Half Full timeJob DescriptionJob DescriptionResponsibilities:• Efficiently handle inbound customer calls, ensuring each interaction is handled with professionalism and empathy.• Utilize your call center experience to manage and resolve customer complaints and inquiries, focusing on de-escalation techniques.• Keep track of customer interactions and update customer...
-
Customer Service Supervisor
2 weeks ago
Lombard, United States Robert Half Full timeJob DescriptionJob DescriptionResponsibilities:• Oversee the detail oriented and timely handling of incoming calls, ensuring excellent grammar and diction.• Carry out thorough research to resolve customer inquiries related to our services.• Keep our system updated with detailed and accurate call comments on a daily basis.• Promptly escalate any...
-
Customer Service Representative
4 weeks ago
Lombard, Illinois, United States bioMerieux Inc. Full timeCustomer Service RepresentativeAt bioMerieux Inc., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key Responsibilities:Manage customer conversations across all...
-
Customer Service Representative
1 month ago
Lombard, Illinois, United States Domino's Franchise Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our Domino's Franchise team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, answering phones, and assisting with customer transactions.Key ResponsibilitiesAnswering phones and responding...
-
Call Center Representative
2 months ago
Lombard, United States Leaf Home Full timeTHIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN AREA AND WHO ARE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT SPONSORSHIP At Leaf Home, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter...
-
Customer Service Representative
4 weeks ago
Lombard, Illinois, United States BioFire Diagnostics Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at BioFire Diagnostics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met through cross-functional collaboration and timely resolution of...
-
Call Center Representative Bilingual Preferred
3 weeks ago
Lombard, IL, United States Elite Staffing Inc. Full timeCall Center Representative Bilingual Preferred Medical Administrative Assistant/ Bilingual Medical Call Center RepsJob Duties:Make initial outbound calls to patients following a script that are enrolled to participate in a study (No Selling)For inbound calls: Will answer calls from messages left and will answer questions from a provided script.Data Entry...
-
Customer Service Representative
4 weeks ago
Lombard, Illinois, United States Old Second National Bank Full timeJob OverviewAt Old Second National Bank, we're committed to delivering exceptional customer service and providing a comprehensive range of banking solutions. As a Universal Banker, you'll play a vital role in helping our customers achieve their financial goals.Key Responsibilities:Provide personalized service to customers, responding to their needs and...
-
Customer Service Representative
4 weeks ago
Lombard, Illinois, United States FedEx Full timeKey Responsibilities:As a Retail Customer Service Associate at FedEx, you will be responsible for following instructions from supervisors and assisting other team members in performing store functions. You will also assist in the training of store team members and demonstrate consultative behaviors in a retail environment to understand each customer's...
-
Customer Service Representative
4 weeks ago
Lombard, Illinois, United States Jewel-Osco Full timeJob Summary: As a Retail Sales and Store Support at Jewel-Osco, you will be the face of the company, interacting with valued customers and helping them with their needs. You will also be responsible for maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer service and respond to customer inquiriesAssist customers...
-
Sales Associate
6 months ago
Lombard, United States The Children's Place Full timeLocation: Lombard, Illinois Job Summary: The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain...
-
Overnight Order Selector
3 weeks ago
Lombard, United States US Foods Full timeOur company is currently seeking Overnight Order Selectors to join our warehouse team. The schedule is Sunday-Thursday with shifts lasting approximately 10-12 hours. We offer flexible scheduling options to provide a better work-life balance. Selectors start at $18 per hour, increasing to $30+ per hour plus incentive pay after probationary period. Main...
-
Customer Service Representative
6 months ago
Lombard, United States Nexa Health Group Full timeNexa Health Group (NHG) is a fast-paced, energetic organization and is committed to caring for our customers.This role provides customer support and requires stellar service to meet the needs of our clients and providers. To be successful in the role, you must demonstrate the ability to be accountable, creative, flexible, tactful, organized, utilize critical...
-
Customer Service Representative
4 weeks ago
Lombard, Illinois, United States Target Full timeKey Responsibilities:As a Guest Advocate at Target, you will create a welcoming experience for every guest by authentically greeting them every time. You will make a connection with guests by engaging in friendly and genuine conversation throughout each transaction. You will also welcome guests into self-checkout and provide assistance as needed....
-
Client Services Representative
2 weeks ago
Lombard, Illinois, United States Cetera Financial Group Full timeJob SummaryThis role supports Financial Advisors (Registered Representatives) in their day-to-day Investment practice, enhancing customer service levels and experiences. The Client Services Representative works directly with Registered Representatives to prepare and process client paperwork, perform client financial transactions, maintain client...
-
Sales Associate
4 months ago
Lombard, United States The Children's Place Full timeLocation: Lombard, IllinoisJob Summary:The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain...