Contact Center Customer Service Representative
6 days ago
Description
The Contact Center Customer Service Representative is the all-important first point of contact with a company's Education Solutions customers. The Contact Center Customer Service Representative must closely and accurately follow the established components of call strategy, and efficiently complete telephone transactions in compliance with federal student loan regulatory policies and procedures. The Contact Center Customer Service Representative participates in team activities to support service initiatives.
Essential Duties and Responsibilities
-Responsible for achieving high levels of customer service to Tier I; non-loan servicing
-Must consistently meet quality standards within the call center
-Answer, investigate, and/or initiate actions on customer inquiries efficiently, using all customer access channels. (Phone, web, chat, mail, fax, etc.). Follow-up as required to ensure customer satisfaction.
-Responsible for continually updating personal knowledge of changes to the company products/services, technology, and call center practices and policies
-Participate in training to improve skills, performance levels, and overall personal development
-Assist other team members in promoting center activities and job knowledge. Work as a team member to improve overall performance
-Consistently meet or exceed performance standards for service quality, accuracy, and volume. Work with supervisor to set performance goals and agree on performance improvement methods if required
-Consistently meet established policies and procedures relating to standards on shift, break, and meal schedule adherence in order to support the goal of timely customer calls being taken.
-Must follow call adherence policy and procedures developed for the call center operation
-Must comply with all designated policies and procedures established by the company
Additional Skills & Qualifications
Excellent interpersonal and motivational skills
Innovative and self-starter
Ability to work with minimum supervision
Proficient with Microsoft Office software and computer technology
Detail and analytical orientation
Problem-solving and conflict-resolution skills
Ability to respond clearly and professionally either verbally or in writing to inquiries or complaints from customers. Ability to utilize verbal skills to de-escalate highly dissatisfied customers with minimal supervisor intervention.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $16.00 - $16.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Winston-Salem,NC.
Application Deadline
This position will be accepting applications until Dec 12, 2024.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Winston-Salem, United States TEKsystems Full timeJob DescriptionJob DescriptionDescriptionThe Contact Center Customer Service Representative is the all-important first point of contact with a company's Education Solutions customers. The Contact Center Customer Service Representative must closely and accurately follow the established components of call strategy, and efficiently complete telephone...
-
Bilingual Contact Center Representative
3 months ago
Winston-Salem, United States Truliant Federal Credit Union Full timeTruliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...
-
Bilingual Contact Center Representative
2 months ago
Winston-Salem, United States Truliant Federal Credit Union Full timeTruliants mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...
-
Customer Service Representative
6 days ago
Winston-Salem, North Carolina, United States Domino's Franchise Full timeJob DescriptionImagine yourself in a dynamic environment where customer satisfaction is our top priority. We're seeking a Customer Service Representative to join our team at Domino's Franchise in Winston-Salem. As a key member of our support team, you will be the first point of contact for our customers, providing them with exceptional service and...
-
Customer Service Representative
5 months ago
Winston-Salem, United States Intelogix Corporation Full timeOverview: InteLogix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused...
-
Customer Service Representative
5 months ago
Winston-Salem, United States U-Haul Full timeLocation: 118 N Marshall St, Winston-Salem, North Carolina 27101 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...
-
Customer Service Representative
5 months ago
Winston-Salem, United States Novant Health Full timeOverview: The Revenue Cycle Services (RCS) is a centralized billing office supporting all Novant Health Medical Group (NHMG) clinic locations and Novant Health acute care facilities. The RCS strives to provide superior support services to our clinics through the administration of Payer Enrollment, Pre-verification, Coding, Billing, Insurance and Self-pay...
-
Customer Service/Sales Representative
2 hours ago
Winston-Salem, United States Ogburnstation Meat Market Full timeBenefits:401(k) matchingEmployee discountsFlexible scheduleBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesFlexible ScheduleJob SummaryWe are seeking a Customer Service/Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and...
-
Customer Service Representative
19 minutes ago
Salem, United States Superior Plus Propane Full timeSuperior Plus Propane is currently seeking a highly motivated Customer Service Representative whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive...
-
Winston-Salem, United States GC Services Full timeInte. Logix is seeking a Bilingual (English/ Spanish) Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a pos Customer Care, English, Spanish, Bilingual, Representative, Customer Experience, Retail
-
Winston-Salem, North Carolina, United States Guitar Center Full timeCompany OverviewGuitar Center is a world-renowned music retailer with a passion for fostering creativity and music in people's lives. Our mission is to develop lifelong musicians and make a positive impact by enabling musicians and non-musicians alike to experience the joy of creating music.Job DescriptionAs a skilled Instrument Servicing Specialist at...
-
Guitar Center Repair Technician
1 week ago
Winston-Salem, North Carolina, United States Guitar Center Full timeAbout Guitar CenterGuitar Center is a world-leading retailer of musical instruments, equipment, and accessories. We empower musicians to express themselves through music and provide a unique platform for professionals to showcase their talents.Job SummaryWe are seeking an experienced Retail Guitar Repair Tech to join our team at Guitar Center. As a key...
-
Customer Service Representative
4 months ago
Salem, United States Ingredion Incorporated Full timeTITLE: Customer Service Representative. LOCATION: Salem. The Customer Service Representative will Respond to customer inquiries via telephone or email to provide problem resolution to the organization's service standards. Core Responsibilities: Answe Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service
-
Customer Service Representative I
6 months ago
Salem, United States IAA Full timeHere at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our...
-
Customer Service Representative
6 months ago
Salem, United States Mr. Rooter Corporation Full timeAs a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees. If this...
-
Customer Service Specialist
3 days ago
Winston-Salem, United States BekaertDeslee Full timeFunction title: Customer Service Specialist with Master Data Department/unit: Customer Service Location: Winston-Salem, NC Main job objective - Mission: Customer service specialist make sure our customers receive professional, proactive and timely service before, during and after the customers requirements are met. Work territory - Job dimension: BDUS...
-
Winston-Salem, United States Intelogix Corporation Full timeOverview: InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving...
-
Customer Service Representative
1 week ago
Winston-Salem, North Carolina, United States Zips Car Wash Full timeWe are seeking a friendly and enthusiastic individual to join our team as a part-time Customer Service Associate. Located at 5211 University Parkway, Winston-Salem, NC, this role is ideal for those who enjoy interacting with people and providing excellent customer service.Job OverviewThis position offers the opportunity to make a positive impact on...
-
Customer Service Specialist
6 days ago
Winston-Salem, United States BekaertDeslee Full timeFunction title:Customer Service Specialist with Master Data Department/unit:Customer ServiceLocation:Winston-Salem, NCMain job objective - Mission: Customer service specialist make sure our customers receive professional, proactive and timely service before, during and after the customer’s requirements are met. Work territory - Job dimension:BDUS...
-
Customer Service Representative
2 weeks ago
Winston-Salem, North Carolina, United States Lowes Foods Full timeOverviewAs a Guest Services Representative in our corporate office call center, you'll work collaboratively with a dynamic team to provide exceptional service to Lowes Foods' guests and hosts. Utilize various key technologies to gain valuable career experience, primarily focusing on personalized guest service and supporting our eCommerce channel.In this...