Customer Service Representative

5 months ago

WinstonSalem, United States Novant Health Full time

Overview:

The Revenue Cycle Services (RCS) is a centralized billing office supporting all Novant Health Medical Group (NHMG) clinic locations and Novant Health acute care facilities. The RCS strives to provide superior support services to our clinics through the administration of Payer Enrollment, Pre-verification, Coding, Billing, Insurance and Self-pay Follow-up, Payment Posting, and Customer Service. The vision of Novant Health, as well as the RCS, is to deliver the most remarkable patient experience in every dimension, every time. Novant Health Revenue Cycle Services has achieved recognition for meeting industry standard performance benchmarks, implementing a patient-centered approach to revenue cycle, and attaining outstanding levels of patient satisfaction.

The Revenue Cycle Customer Service Representative answers and responds to customer issues that are received by way of telephone, I-Chat, or writing while maintaining departmental goals and objectives. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications:
  • Education: High School Diploma or GED, required.
  • Experience:
    • Minimum two years of experience in patient/customer service, required.
    • Minimum two years of healthcare/medical office experience, preferred.
  • Additional Skills Required:
    • Knowledge of medical terminology and/or medical claims.
    • Excellent analytical skills.
    • Expected to become proficient in Epic with successful completion of all related competencies.
    • Demonstrate ability in customer service problem resolution and relationship building.
    • Human relations and interpersonal skills necessary for interacting with management, staff, and administration.
    • Must be able to function in a fast-paced environment. Typing of at least 40 WPM preferred.
    • Willing to work and contribute to a team environment.
    • Ability to balance and prioritize multiple tasks.
    • Effective listening.
  • Additional Skills Preferred:
    • Analytical and problem-solving skills.
    • Strong organizational skills with the ability to multi-task and follow through on outstanding issues.
    • Strong computer skills with knowledge of MS Word, MS Excel, Outlook, and MS Teams.
    • Excellent interpersonal skills with the ability to communicate effectively both orally and in writing. Speak clearly and concisely with a pleasant telephone voice, while navigating a computer.
    • Ability to work well with others - strong teamwork skills.
    • Must be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patient.
    • Demonstrated ability to work well with customers and deliver excellent customer service.
    • Ability to control and manage a phone call.
    • Bi-lingual preferred.
    • Knowledge of Novant Health billing.


Responsibilities:

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

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