Customer Service Specialist
6 days ago
Function title:
Customer Service Specialist with Master Data
Department/unit:
Customer Service
Location:
Winston-Salem, NC
Main job objective - Mission:
Customer service specialist make sure our customers receive professional, proactive and timely service before, during and after the customer’s requirements are met.
Work territory - Job dimension:
- BDUS Headquarters, Warehouse & Manufacturing facilities located at: 200 Business Park Drive Winston Salem, NC 27107 and 240 Business Park Drive Winston Salem, NC 27107
Main responsibilities and Key Result Areas: Complaint and Proofing Management
Enter Sample request via Sharepoint into SAP.
Drive process in customer service and with other departments.
- Responsible for Pruning materials and Quality.
- Material setup and master data maintenance of materials in SAP.
- Monitor and track order entry and deliver creation errors.
- Work to develop corrective actions through root cause analysis tools within the Department.
- Support Maxime order entry and transition with new material set up and master data.
- Backup Customer Accounts and support team as needed.
Position - Place in the organization:
Is hierarchically reporting to: Customer Service Manager
Is functionally reporting to: Customer Service Manager
Has responsibility over: N/A
Authority level:
Revenue: N/A
Cost center budget: G&A Salaries
Signature authorization: Click here to enter text.
Interaction with stakeholders:
Internal contacts: Sales Team, Production and Planning
External contacts: Various customer accounts
Professional qualifications and knowledge:
Experience interacting with internal departments and external customers
Knowledge and capabilities with Microsoft Office (Excel, Word, and PowerPoint), SAP and other web-based applications including Customer Portal, CRM.
SAP experience a strong plus
Extraordinary email etiquette and grammar
Team Player – needs to fit in with a team and excel at working together to get things done
Competencies and personal skills:
- Has excellent communication skills (interpersonal savvy)
- Is customer focused
- Is highly approachable
- Shows high accuracy in administration, is easy with numbers
- Shows business acumen (with interest in sales and manufacturing, ability to think along with management)
- Has effective problem-solving skills
- Is flexible (in the broad sense: in terms of working hours and mentally)
- Can effectively set priorities and capable of handling multiple priorities
- Embraces changes and development.
- Shows integrity and trust
- Takes initiative/self-motivated
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