Customer Service Specialist

3 days ago


WinstonSalem, United States BekaertDeslee Full time

Function title:

Customer Service Specialist with Master Data

Department/unit:

Customer Service

Location:

Winston-Salem, NC

Main job objective - Mission:

Customer service specialist make sure our customers receive professional, proactive and timely service before, during and after the customers requirements are met.

Work territory - Job dimension:

  1. BDUS Headquarters, Warehouse & Manufacturing facilities located at: 200 Business Park Drive Winston Salem, NC 27107 and 240 Business Park Drive Winston Salem, NC 27107

Main responsibilities and Key Result Areas: Complaint and Proofing Management

Enter Sample request via Sharepoint into SAP.

Drive process in customer service and with other departments.

  1. Responsible for Pruning materials and Quality.
  2. Material setup and master data maintenance of materials in SAP.
  3. Monitor and track order entry and deliver creation errors.
  4. Work to develop corrective actions through root cause analysis tools within the Department.
  5. Support Maxime order entry and transition with new material set up and master data.
  6. Backup Customer Accounts and support team as needed.

Position - Place in the organization:

Is hierarchically reporting to: Customer Service Manager

Is functionally reporting to: Customer Service Manager

Has responsibility over: N/A

Authority level:

Revenue: N/A

Cost center budget: G&A Salaries

Signature authorization: Click here to enter text.

Interaction with stakeholders:

Internal contacts: Sales Team, Production and Planning

External contacts: Various customer accounts

Professional qualifications and knowledge:

Experience interacting with internal departments and external customers

Knowledge and capabilities with Microsoft Office (Excel, Word, and PowerPoint), SAP and other web-based applications including Customer Portal, CRM.

SAP experience a strong plus

Extraordinary email etiquette and grammar

Team Player needs to fit in with a team and excel at working together to get things done

Competencies and personal skills:

  • Has excellent communication skills (interpersonal savvy)
  • Is customer focused
  • Is highly approachable
  • Shows high accuracy in administration, is easy with numbers
  • Shows business acumen (with interest in sales and manufacturing, ability to think along with management)
  • Has effective problem-solving skills
  • Is flexible (in the broad sense: in terms of working hours and mentally)
  • Can effectively set priorities and capable of handling multiple priorities
  • Embraces changes and development.
  • Shows integrity and trust
  • Takes initiative/self-motivated


  • Winston-Salem, United States BekaertDeslee Full time

    Function title:Customer Service Specialist with Master Data Department/unit:Customer ServiceLocation:Winston-Salem, NCMain job objective - Mission: Customer service specialist make sure our customers receive professional, proactive and timely service before, during and after the customer’s requirements are met. Work territory - Job dimension:BDUS...


  • Winston-Salem, North Carolina, United States Walmart Full time

    OverviewWe are seeking a Retail Sales Associate - Customer Service Specialist to join our team at Walmart. In this role, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.


  • winston-salem, United States BekaertDeslee Full time

    Function title:Customer Service Specialist with Master Data Department/unit:Customer ServiceLocation:Winston-Salem, NCMain job objective - Mission: Customer service specialist make sure our customers receive professional, proactive and timely service before, during and after the customer’s requirements are met. Work territory - Job dimension:BDUS...


  • Winston-Salem, United States Vaco Full time

    Join a dynamic organization as a Customer Support Specialist in a contract-to-hire role. In this position, you'll provide exceptional customer support via phone, email, and chat, addressing inquiries, product information, and order issues. You'll also strive to resolve complaints, maintain accurate records of customer interactions, and collaborate with other...


  • Winston-Salem, North Carolina, United States Guitar Center Full time

    At Guitar Center, we're passionate about music and dedicated to helping musicians create their own unique sound. As our Master Luthier and Customer Experience Specialist, you'll play a crucial role in providing exceptional service to our customers while maintaining and repairing guitars.


  • Winston-Salem, United States AlphaBest Full time

    Customer Care Specialist - Winston-Salem, NCSpanish Speaking is preferred per not required AlphaBEST: After school is where adventure begins! Our mission is to engage children's minds and expand their horizons in safe and discovery-filled environments. The students and families we serve are essential to our continued success. We are looking for a Customer...


  • Salem, United States Ferrellgas Full time

    Overview Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! ...


  • Winston-Salem, United States Masco Full time

    As a Customer Experience Specialist I at Liberty Hardware, you will provide essential servicing support to both consumers and customers. This role involves addressing servicing inquiries, supporting project-based rollouts, processing orders, handling product claims, and participating in special projects. We are looking for candidates with call center and...


  • Winston-Salem, North Carolina, United States Guitar Center Full time

    Guitar Center is seeking a highly skilled Guitar Technician and Customer Experience Specialist to join our team. As a key member of our retail staff, you will be responsible for providing exceptional customer service, maintaining and repairing customer-owned guitars, and assisting in the upkeep of our store's inventory.About UsWe are a music retailer...


  • Winston-Salem, North Carolina, United States Guitar Center Full time

    **Job Summary:**We are seeking a skilled Master Luthier and Customer Experience Specialist to join our team at Guitar Center. This is an exciting opportunity for a talented individual to provide exceptional customer service and perform high-quality maintenance and repair services on customer-owned instruments.**About Us:**Guitar Center embodies the world of...


  • Salem, Oregon, United States Panda Restaurant Group Full time

    Job OverviewWe are seeking a highly motivated and friendly Customer Service and Food Preparation Specialist to join our team at Panda Express. As a key member of our kitchen team, you will play a crucial role in delivering exceptional customer service and preparing high-quality food for our guests.


  • Winston-Salem, North Carolina, United States Parkway Ford Lincoln Full time

    Job OverviewParkway Ford Lincoln is seeking an experienced and customer-oriented Delivery Driver to join our growing service department.This is a part-time position that requires the ability to safely drive company vehicles, retrieve and deliver vehicles to on and off-site locations, and assist the service department in moving vehicles to ensure efficient...


  • Winston-Salem, North Carolina, United States Domino's Franchise Full time

    Job DescriptionImagine yourself in a dynamic environment where customer satisfaction is our top priority. We're seeking a Customer Service Representative to join our team at Domino's Franchise in Winston-Salem. As a key member of our support team, you will be the first point of contact for our customers, providing them with exceptional service and...


  • Winston-Salem, United States Clearstream Full time

    We are a successful DME company looking to hire a customer service representative. Job Description -Answers incoming phone calls, takes customer orders. -Services walk-in customers. -Knowledge in Urological supplies (highly recommended) -Assists in preparing driver routes, logs route changes and driver communication on route sheets as they occurs. ...


  • Winston-Salem, United States LabCorp Full time

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a phlebotomist to work in either a...


  • Winston-Salem, North Carolina, United States State Farm Insurance Full time

    Job Overview">State Farm Insurance is seeking an experienced Customer Service Ambassador to join their team. As a key member of our staff, you will be responsible for delivering exceptional customer service and ensuring seamless interactions with clients.">About the Role">The Customer Service Ambassador will be responsible for:">Assisting customers with...


  • Winston-Salem, North Carolina, United States Zips Car Wash Full time

    We are seeking a friendly and enthusiastic individual to join our team as a part-time Customer Service Associate. Located at 5211 University Parkway, Winston-Salem, NC, this role is ideal for those who enjoy interacting with people and providing excellent customer service.Job OverviewThis position offers the opportunity to make a positive impact on...


  • Winston-Salem, United States LabCorp Full time

    At LabCorp we have a passion in helping people live happy and healthy lives.  Every day we provide vital information that helps our clients and patients understand their health.  If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a phlebotomist to work in...


  • Winston Salem, United States Labcorp Full time

    At LabCorp we have a passion in helping people live happy and healthy lives.  Every day we provide vital information that helps our clients and patients understand their health.  If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!We are currently seeking a phlebotomist to work in...


  • Winston Salem, United States Labcorp Full time

    At LabCorp we have a passion in helping people live happy and healthy lives.  Every day we provide vital information that helps our clients and patients understand their health.  If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!We are currently seeking a phlebotomist to work in...