Customer Service Representative

4 months ago

Salem, United States Mr. Rooter Corporation Full time

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Currently this position will be 40 hours per week

Specific Responsibilities:

  • Receive incoming calls in a professional and courteous manner
  • Prioritize and coordinate the scheduling of services
  • Coordinate delays in the schedule with customers and service technicians
  • Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
  • Perform other duties as needed which may include cross-training in related positions
  • Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.
  • Enter customer data on the computer.
  • Answer a high volume of incoming calls
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable
  • Respond to customer requests, resolving issues and promoting the brand
  • Be professional and establish customer rapport, encouraging repeat business
  • Must be able to show empathy in needed situations, Customer focus, Problem solving/analysis-, time management, and Communication.
Job Requirements
  • Inbound and outbound call taking experience is required
  • A minimum of 18 years old with a high school diploma or GED.
  • Reliability / Good Attendance
  • Strong work ethic, activity level, initiative and integrity
  • Positive attitude
  • Must be able to work days, nights, and weekends when needed to cover shifts.
  • Think quickly and handle fast-paced situations.
  • Be able to multi-task while completing the tasks at hand efficiently and correctly.
  • Pay attention to detail
  • Answer a multi-line phone system with a smile in your voice.
  • Schedule appointments for our customers in our dispatching software.
  • Basic computer skills (checking email, navigate certain software programs, google chat, google docs, etc)
Benefits:
  • Medical, Dental & Vision after 60 days (100% paid for employee)
  • 40 hours Paid Time Off after 90 days, increases with length of employment
  • IRA W/ Company Matching after 6 Months
  • Costco Membership after 90 days

We are actively interviewing for this position - Apply today and our hiring manager will follow up

Please do not call regarding your application. We will contact you

Compensation: $17.00 - $20.00 per hour

Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

  • Customer Service Representative

    2 weeks ago

    Salem, Oregon, United States Corporation Service Company Full time

    Customer Service Representative OpportunityWe're seeking a skilled Customer Service Representative to join our team at Corporation Service Company. As a key member of our Annual Report Prep & File team, you'll work directly with our customers and internal teams to provide solutions that help their business run smoothly and efficiently.About the RoleYou'll be...

  • Customer Service Representative

    2 days ago

    Salem, Oregon, United States Corporation Service Company Full time

    Customer Service Representative OpportunityWe're seeking a skilled Customer Service Representative to join our team at Corporation Service Company. As a key member of our Annual Report Prep & File team, you'll work directly with our customers and internal teams to provide solutions that help their business run smoother and smarter.About the RoleYou'll be...

  • Customer Service Representative

    3 weeks ago

    Salem, Oregon, United States Corporation Service Company Full time

    About Corporation Service CompanyCorporation Service Company is a leading provider of business solutions, dedicated to helping companies succeed in a rapidly changing world.Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing...

  • Customer Service Representative

    2 weeks ago

    Salem, United States Employ-Temps Staffing Service Full time

    Job Position: Customer Service Representative Location: Salem, OH 44460 Pay Rate: $18.00/hr Shift: Description: Employ-Temps Staffing Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin,...

  • Customer Service Representative

    2 months ago

    Salem, United States Ingredion Incorporated Full time

    TITLE: Customer Service Representative. LOCATION: Salem. The Customer Service Representative will Respond to customer inquiries via telephone or email to provide problem resolution to the organization's service standards. Core Responsibilities: Answe Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Salem, New Hampshire, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...

  • Customer Service Representative

    4 weeks ago

    Salem, United States VESTIS Full time

    Handle inbound customer calls and provide requested information on all available items, pricing, and service of the customer's account. Efficiently and accurately record all information including any notes related to the customer's issue or account. Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Skills

  • Customer Service Representative

    2 weeks ago

    Salem, Illinois, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...

  • Customer Service Representative

    3 days ago

    Salem, New Hampshire, United States Airgas Full time

    Job Title: Customer Service RepresentativeAt Airgas, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support to...

  • Customer Service Representative

    2 weeks ago

    Salem, New Hampshire, United States Mckinnonsmarkets Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End Department, you will play a vital role in providing exceptional customer service and ensuring a positive shopping...

  • Customer Service Representative

    2 weeks ago

    Salem, Oregon, United States Bernard Nickels & Associates Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Bernard Nickels & Associates. As a Customer Service Representative, you will be responsible for interacting with clients' customers to negotiate payment arrangements and resolve disputes related to debt...

  • Customer Service Representative

    2 weeks ago

    Salem, United States Fix Network Full time

    For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for quality and safety. We have a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Salem, Oregon, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the Role: As a Customer Service Representative at Walmart, you will play a vital role in ensuring our customers have a positive experience in our stores. You will be the first point of contact for many customers, and your friendly demeanor and excellent communication skills will make all the...

  • Customer Service Representative

    3 weeks ago

    Salem, Oregon, United States Domino's Franchise Full time

    Job OverviewAt Domino's Franchise, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our pizza delivery team, you will be responsible for providing exceptional customer service, taking orders, and ensuring a seamless delivery experience.Key ResponsibilitiesTake orders...

  • Customer Service Representative

    6 days ago

    Salem, Massachusetts, United States Enterprise Truck Rental Full time

    Customer Service Representative - Full Time - SalemJob OverviewEnterprise Rent-A-Car is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Salem, OR.About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers,...

  • Customer Service Representative

    2 weeks ago

    Salem, Oregon, United States Domino's Franchise Full time

    Join Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and making pizzas to ensure a seamless and enjoyable...

  • Customer Service Representative

    2 weeks ago

    Salem, Virginia, United States Aramark Uniform Services Full time

    {"title": "Customer Service Representative", "description": "Job SummaryAramark Uniform Services is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, handling incoming calls, and resolving issues in a professional...

  • Customer Service Representative

    4 months ago

    Salem, United States Evergreen Plumbing & Mechanical Full time

    Job DescriptionJob DescriptionEvergreen Plumbing is looking to add a full-time Customer Service Representative to our Salem, OR team. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a career with a stable and respected plumbing company? Would you enjoy answering phones and providing great...

  • Customer Service Representative

    2 days ago

    Salem, Oregon, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to...

  • Customer Service Representative

    1 week ago

    Salem, Oregon, United States People's Bank of Commerce Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at People's Bank of Commerce. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our customers, while also promoting our bank's products and...