Bilingual Contact Center Representative

2 months ago

WinstonSalem, United States Truliant Federal Credit Union Full time

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Must be fluent in Spanish

Purpose of the Job

The Bilingual Contact Center Representative I is responsible for serving the financial needs of our member-owners accurately and efficiently, developing a solid rapport with the member, and, at the same time, supporting Truliant's mission of improving lives by putting our members first, providing excellent service and straightforward financial solutions. This position responds to several different member inquiries and provides the features and benefits of Truliant's products and services to deepen relationships while adhering to established policies and procedures. As a Contact Center Representative I, you must be committed to providing excellent service to Truliant's member-owners daily.

Essential Functions and Responsibilities

  • Receive and respond to member inquiries, including calls, texts, chats, and emails from member-owners within a specialized workgroup assignment, while providing outstanding service that exceeds our members' expectations on every interaction.
  • Recognizes and responds to member relationship opportunities using a consultative service and sales approach promoting Truliant products and services tailored to member needs.
  • Meets/exceeds all key contact center performance metrics daily, weekly, and monthly.
  • Displays exceptional member relation skills internally and externally by handling issues at the point of contact, utilizes good follow-through, and always remains professional.
  • Researches and resolves minor account issues and reaches out to internal support when necessary.
  • Remains diligent on member identity verification and uses tools and resources to report potential fraudulent activity.
  • Initiates and follows up on account research requests promptly. Operates with a sense of urgency in addressing member needs.
  • Participates in a team environment, displaying community/credit union involvement, shares success stories, and remains professional with internal members.
  • Prepares to move into higher levels of responsibility through adherence to coaching and development sessions
  • Other Duties and Responsibilities
  • Assists with other tasks and projects as assigned.


Knowledge, Skills, and Abilities
  • Must be fluent in Spanish
  • Must be flexible to assist members with various needs in different capacities throughout the day
  • Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the financial services environment
  • Must have superior interpersonal and coaching skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate
  • Must have excellent communication skills in English, both verbal and written
  • Strong interpersonal skills required
  • Must have good arithmetic skills
  • Must have basic personal computer skills
  • Must have knowledge of advanced products and services
  • Must have ability to understand all business processes within the credit union
  • Must be detail oriented and well organized
  • Must be able to work in a general office environment
  • Must be flexible and able to shift resources and priorities as required
  • Must be able to complete all assignments with minimal supervision
  • Should possess a strong commitment to providing excellent service to Truliant's members
Physical Requirements
  • Must be able to sit at a desk for long periods of time and use a computer
  • Must be able to use a telephone and wear a phone audio headset
  • Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds
Education and Background
  • High School Diploma or equivalent
  • Previous contact center experience preferred
  • Previous experience in the financial industry preferred
  • Bilingual (Spanish/English) skills required
If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant

As a member of the Truliant family, you will enjoy the following full time benefits:
  • No-cost employee Medical, dental, vision coverage
  • Prescription benefits (including mail order)
  • Paid holidays and Paid Time Off (PTO)
  • 401(k) plan with contribution matching
  • Paid community involvement volunteers hours
  • Paid group life Insurance
  • Teammate loan discounts
  • Tuition reimbursement
  • Short and long-term disability
  • Health & Wellness program
  • Teledoc (physician video conferencing)
  • Onsite fitness facilities or health club reimbursement
  • Employee Assistance Program (EAP)
  • Medical flexible spending account
  • Dependent care flexible spending account

  • Bilingual Contact Center Representative

    5 days ago

    Winston Salem, United States Truliant Federal Credit Union Full time

    Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our...

  • Bilingual Contact Center Representative

    2 months ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our...

  • Bilingual Contact Center Representative

    6 days ago

    Winston Salem, NC, United States Truliant Federal Credit Union Full time

    Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our...

  • Bilingual (English/Spanish) Customer Care Representative (Onsite)

    4 months ago

    Winston-Salem, United States GC Services Full time

    Inte. Logix is seeking a Bilingual (English/ Spanish) Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a pos Customer Care, English, Spanish, Bilingual, Representative, Customer Experience, Retail

  • Guest Care Center Representative

    1 month ago

    Winston-Salem, North Carolina, United States Lowes Foods Full time

    About the RoleWe are seeking a highly skilled Guest Care Center Representative to join our dynamic team at Lowes Foods. As a key member of our corporate office call center, you will be responsible for providing exceptional service to our guests and hosts, ensuring a seamless and personalized experience.Key ResponsibilitiesSupport the growth of our eCommerce...

  • Guest Care Center Representative

    3 weeks ago

    Winston-Salem, North Carolina, United States Lowes Foods Full time

    OverviewWe're seeking a skilled Guest Care Center Representative to join our dynamic team at Lowes Foods. As a key member of our corporate office call center, you'll provide exceptional service to our guests and hosts, leveraging your strong communication skills and ability to work in a fast-paced environment.ResponsibilitiesSupport the growth of our...

  • Bilingual (English/Spanish) Customer Care Representative (Onsite)

    2 months ago

    Winston-Salem, United States Intelogix Corporation Full time

    Overview: InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving...

  • Contact Center Architect

    2 weeks ago

    Salem, Oregon, United States State of Oregon Full time

    Job Title: Contact Center ArchitectWe are seeking a highly skilled Contact Center Architect to join our team at the State of Oregon. As a key member of our IT department, you will be responsible for designing and implementing technical solutions to support our contact center operations.Key Responsibilities:Design and implement technical solutions to support...

  • Customer Service Representative

    3 weeks ago

    Winston-Salem, North Carolina, United States Manpower Group Inc. Full time

    Job Title: Inbound Call Center Customer Service RepresentativeJob Summary:We are seeking a dedicated Inbound Call Center Customer Service Representative for a 12+ months contract in Winston Salem, NC. As a key member of our customer service team, you will be responsible for receiving incoming calls from customers. The ideal candidate must maintain an average...

  • NEW | Full Time High School Special Education Teachers near Salem, OR

    3 weeks ago

    Salem, United States Bilingual Therapies Full time

    Job DescriptionJob DescriptionMinimum 1+ years special education experience required.Bilingual Therapies is seeking a passionate Special Education Teacherthis upcoming school year for a contract position located near Salem, ORNot Bilingual? No problem.Requirements:Bachelor or Masters Degree inSpecial Education State Teaching License Benefits:Weekly...

  • Guest Care Center Representative-PT

    4 months ago

    Winston-Salem, United States Lowes Foods Full time

    Overview As a Guest Services Representative in our corporate office call center, you’ll join a dynamic team that provides extraordinary service to Lowes Foods’ guests and hosts. You’ll be on the front lines, with the opportunity to be a “life-saver” for our guests. You’ll gain valuable career experience through the use of several key...

  • Contact Center Architect

    3 days ago

    Salem, Oregon, United States State of Oregon Full time

    Job SummaryThe State of Oregon is seeking a highly skilled Contact Center Architect to join their team. As a key member of the Office of Information Services, this individual will be responsible for providing expert-level support and guidance for technically sophisticated computer software and data systems. The ideal candidate will have a strong background...

  • Customer Service Representative

    2 weeks ago

    Winston-Salem, North Carolina, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.Key ResponsibilitiesPrepare the autopheresis machine for the pheresis process.Monitor the donor and the pheresis...

  • Bilingual Customer Service Representative

    3 days ago

    Winston-Salem, North Carolina, United States GC Services Full time

    Customer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at GC Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience.Key Responsibilities:Provide exceptional customer...

  • Bilingual Outreach Program Analyst

    4 months ago

    Salem, United States State of Oregon Full time

    Job Description: **Candidates must be bilingual in English and Spanish.  This position will receive a 5% differential pay based on passing the required language test.**In Paid Leave Oregon, we are focused on designing a program where people with diverse backgrounds and experiences have full access to paid leave benefits when they need them the most. Our...

  • Customer Service Representative

    2 days ago

    Winston-Salem, North Carolina, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.Key ResponsibilitiesPrepare the autopheresis machine for the pheresis process.Monitor the donor and the...

  • Bilingual Collections Specialist I

    4 weeks ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our...

  • Bilingual Customer Service Representative

    2 weeks ago

    Salem, Oregon, United States Marion & Polk Schools Credit Union Full time

    About the RoleWe are seeking a highly skilled and bilingual Bilingual Teller Specialist to join our team at Maps Credit Union. As a valued member of our team, you will be responsible for providing exceptional customer service to our members, processing account services, and enhancing member relationships by assessing their needs and recommending products and...

  • Bilingual Collections Specialist I

    2 months ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our...

  • Bilingual Case Manager

    2 weeks ago

    Salem, Oregon, United States Northwest Senior & Disability Services Full time

    Job Title: Bilingual Case ManagerWe are seeking a highly skilled and compassionate Bilingual Case Manager to join our team at Northwest Senior & Disability Services. As a Bilingual Case Manager, you will play a vital role in providing social services to seniors and adults with disabilities in our community.Job Summary:The Bilingual Case Manager will be...