Front Desk Coordinator

5 days ago

Olympia, United States Robert Half Full time
Job DescriptionJob Description

Swing Shift Role 4pm-12am


We are offering a short-term contract employment opportunity for a Front Desk Coordinator based in Olympia, Washington, United States. This is a Swing Shift role from 4pm -12 am. In this role, you will be the first point of contact for clients, guests, and visitors, playing a crucial role in the housing industry. You will be responsible for a wide range of tasks, including client support, office maintenance, and coordination with volunteer staff and interns.


Responsibilities:

• Handle front desk tasks such as answering phone calls and granting access to clients, guests, and visitors

• Assist Residents and Clients by organizing their transportation needs, delivering messages and packages, and reminding them about their upcoming appointments

• Address Residents and Clients' concerns by directing them to the appropriate individuals, inform maintenance staff of any mechanical issues, and maintain cleanliness in the front office area

• Document residents, client, and visitor details, along with their check-in and check-out times

• Keep a nightly record of the bed list for the emergency shelter

• Log significant incidents in the logbook and inform security of any potential issues

• Collaborate with and provide support to volunteer staff and interns.

• Proven experience in Customer Service, demonstrating a commitment to providing excellent service to all guests and visitors.
• Strong Interpersonal Skills, including the ability to communicate effectively with people from diverse backgrounds.
• Previous experience as a Part-Time Receptionist or in a similar role, showing ability to manage multiple tasks simultaneously.
• Familiarity with Receptionist Duties such as answering phone calls, managing incoming and outgoing mail, and handling office supplies.
• Experience with Hotel Reservations, including booking rooms, handling cancellations, and addressing special requests.
• Ability to Direct Visitors to the appropriate locations within the property, providing clear and concise instructions.
• Knowledge of Property Management, including the ability to assist with property-related inquiries and issues.
• Experience handling Maintenance Requests, coordinating with maintenance staff and following up to ensure timely completion of tasks.

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