Customer Support Representative

1 month ago


Johnston, United States Robert Half Full time
Job DescriptionJob Description

Robert Half is hiring for THREE E-Commerce Customer Support Representatives to support our client in Johnston, IA This candidate will provide frontline support to channel partners, customers, and company personnel on product-related inquiries, focusing on moderately complex policies, issues, and concerns. This role aims to optimize customer satisfaction and retention by delivering effective information and solutions. The products supported may include parts, whole goods, or product-related services.


Apply today or call our team directly at 563-359-3995 to learn more. Paige, Christin, and Erin are great points of contact


This candidate must be available to work any 8-hour shift within the 7am-7pm support window, rotating shifts within the team.

This candidate will work on-site in Johnston, five days a week with the option to work from home on Friday's.

Training will be 8am to 4:30pm Monday to Friday.


Key Responsibilities:

  • Customer Interaction: Respond to and resolve inquiries from customers, dealers, and company personnel concerning moderately complex problems and concerns.
  • Documentation: Accurately document all interactions and issues related to the area of responsibility, ensuring detailed and precise records.
  • Information Distribution: Distribute additional product, service, and policy information to customers, dealers, and other personnel as required.
  • Problem-Solving: Collaborate with team members to develop common solutions to problems, maintaining required service levels.
  • Information Maintenance: Ensure the accuracy and availability of customer-related information online.
  • Promotion: Assist in promoting products, services, and programs through special offerings, mailings, and proactive user contact.
  • Negotiation: Negotiate with customers, dealers, and company personnel to provide proper policy execution and adequate resolution.

Qualifications:

  • Call Center experience
  • 6+ months experience with customer service/support experience
  • Efficient researching/troubleshooting skills
  • Excellent written and verbal communication skills
  • Speak with confidence
  • Proficiency with Microsoft Office products
  • Willing to work occasional overtime and holidays
  • Solid work history and proven dependability
  • Reliable at home internet and a distraction free workplace

Skills:

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to document and manage information accurately
  • Proficiency in using online information systems
  • Negotiation skills


Candidates with the following skills and experience will stand out:

  • Knowledge of agriculture, turf (mowers) and utility vehicles.
  • Prior work experience in Agriculture or Technology dealer channels.
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.


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