customer service representative

3 weeks ago

johnston, United States Randstad US Full time

customer service representative (johnston, ri).

+ johnston , rhode island

+ posted 2 days ago

**job details**

summary

+ $18.50 - $19 per hour

+ temp to perm

+ high school

+ category office and administrative support occupations

+ referenceAB_4684054

job details

Exciting Opportunity: Customer Service Representative (CSR) Pay: $19/hour Schedule: Monday - Friday, 8:30 AM - 5:00 PM Location: In Office/Johnston, RI

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, team-oriented environment? We're looking for an enthusiastic Customer Service Representative (CSR) to join our team and make a real impact on our customers' experiences

What You'll Do:

+ Respond promptly and professionally to inbound calls, faxes, and emails from customers and agents.

+ Work collaboratively with your team to ensure seamless support.

+ Achieve First Call Resolution (FCR) by providing accurate, consistent information and leaving a lasting positive impression.

+ Maintain high-quality service, meeting monthly evaluation standards and data entry performance requirements.

+ Help improve our customer experience by identifying and recommending new ways to enhance our processes.

+ Perform additional tasks such as processing mortgage changes and updating customer demographics.

Who You Are:

+ A strong communicator with a passion for helping others.

+ Detail-oriented and organized, with the ability to multitask effectively.

+ A team player who enjoys working toward shared goals.

+ Committed to delivering accurate, professional, and friendly service.

+ Customer service experience is a plus, but not required - we'll provide the training you need

Why Join Us?

+ Competitive pay at $19/hour.

+ Enjoy your evenings and weekends with a Monday-Friday schedule.

+ Work in a supportive, team-focused environment.

+ Opportunities for growth and professional development.

+ Make a difference by delivering top-notch service to our valued customers.

Ready to Apply? Submit your application today Include your resume and a brief cover letter highlighting your customer service experience. We can't wait to meet you and welcome you to the team

Apply Now

Join us and start building a career where your dedication and passion for helping others are truly valued

salary: $18.5 - $19 per hour

shift: First

work hours: 8:30 AM - 5 PM

education: High School

Responsibilities

+ Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.

+ Interacts with all peers and customers in a professional manner

+ Works collaboratively in a team setting

+ Achieves acceptable Quality scores on all monthly evaluations

+ Strives to provide consistent and accurate information to all callers

+ Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents

+ Maintains acceptable attendance levels throughout the year.

Skills

+ Call Center Support

+ Call Center

+ Follow-up

+ Active Listening

+ Telephone Etiquette

+ Empathy

+ CRM

+ Typing Skills

+ Basic Computer Skills

+ Basic Software Skills

+ ERP

+ Adapting to Change

+ Patient Support

Qualifications

+ Years of experience: 3 years

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

KS

**kathleen shannon**

+ kathy.shannon@randstadusa.com

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