Customer Service Representative

1 week ago


Johnston, United States Planet Fitness Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Planet Fitness Inc. This role is ideal for individuals who are passionate about fitness, health, and delivering exceptional member experiences.

Key Responsibilities
  • Provide top-notch customer service to members, guests, and prospective members, ensuring a positive and welcoming atmosphere.
  • Assist with new membership cards, address changes, billing, and payment inquiries using our POS system.
  • Greet members and guests, check them in, tour new members, log amenities, and communicate updates and events.
  • Respond promptly to member questions and concerns in a professional and empathetic manner.
  • Manage member accounts, including creating new memberships and guest accounts, and upholding integrity and security with sensitive information.
  • Maintain a clean and organized front desk area, lobby, and facilities, adhering to high standards of cleanliness and maintenance.
Requirements and Qualifications
  • A passion for fitness and health.
  • Excellent communication and interpersonal skills.
  • Basic computer proficiency and ability to learn our systems.
  • High School diploma or equivalent required; prior customer service experience preferred.
Benefits and Perks

As a valued member of our team, you can expect:

  • An estimated salary range of $25,000-$35,000 per year, depending on location and experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that promotes teamwork and growth.
  • The satisfaction of making a positive impact on people's lives through providing exceptional customer service.
About Us

Planet Fitness Inc. is a leading fitness center chain dedicated to providing an affordable, high-quality fitness experience. With over 2,000 locations across the United States, we strive to create a Judgement-Free Zone where everyone feels welcome and motivated to achieve their fitness goals.



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