Administrative Assistant

4 days ago

Sarasota, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short-term contract employment opportunity for a Customer Service Representative in the Insurance industry, based in Sarasota, Florida. This role involves a hybrid workplace setting, with a balance of in-office and remote work. As a Customer Service Representative, you will be integral to our team, responsible for customer communication, data management, and ensuring an efficient service.

Responsibilities:
• Answer inbound calls and provide first-rate customer service.
• Process customer applications accurately and in a timely manner.
• Maintain and update customer records consistently.
• Handle email correspondence with customers professionally.
• Address and resolve customer inquiries and issues effectively.
• Monitor customer accounts and take necessary actions when required.
• Perform data entry tasks as per company standards.
• Utilize Microsoft Word and Excel for document creation and data management.
• Manage order entries and ensure they are correctly processed.
• Schedule appointments as per customer requirements and company availability.• Proficiency in answering inbound calls, including both inbound and outbound calls in a call center customer service setting.
• Demonstrated ability to provide exceptional customer service, including handling customer queries, complaints, and feedback.
• Proficiency in data entry, with a high degree of accuracy and attention to detail.
• Ability to handle email correspondence professionally, ensuring timely response and resolution of customer queries.
• Proficiency in Microsoft Excel and Microsoft Word, including creating spreadsheets, reports, and documents.
• Experience in order entry, ensuring accurate and timely processing of customer orders.
• Ability to schedule appointments effectively, ensuring no conflicts and efficient use of resources.
• Commitment to maintaining confidentiality and adhering to data protection regulations.
• Willingness to work in a team and collaborate effectively with colleagues.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Ability to multitask and handle high-pressure situations effectively.

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