Deposit Operations Manager

2 months ago

Kansas City, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

LHH is partnering with a client in the KCMO are who is seeking an Deposit Operations Manager within the Banking Industry. We are seeking a passion for managing a team and developing a team and improving the process and policies. This individual will also have 5+ years of Banking Operations experience.

Knowledge, Skills & Abilities:

  • Interpersonal Communication: Demonstrated proficiency in both verbal and written communication is essential. The role involves daily interactions with clients, vendors, and employees.

  • Professional Environment: Maintain a professional and cooperative atmosphere among peers, clients, and other departments.

  • Operational Support: Serve as an operational and support resource to staff, management, and other departments as needed.

  • Multi-tasking and Independence: Ability to multi-task and work independently is crucial.

  • Team Development: Strong interpersonal skills with a proven ability to enhance staff development while promoting a strong team environment.

  • Technical Knowledge: Prior knowledge of bank core systems (e.g., FIS – IBS) and office desktop applications is highly desired.

  • Experience: A minimum of 5 years of experience in one or more of the following areas: compliance, item processing, deposit operations, call center management, electronic banking, and bank operations support.

  • Certifications: Accredited ACH Professional (AAP) and Accredited Payments Risk Professional (APRP) certifications are preferred.

Primary Expectations:

  • Operational Oversight: Manage critical banking operations, including transaction processing, regulatory compliance, and fraud review. Oversee daily operations for check processing and electronic transactions to ensure accuracy and efficiency.

  • Regulatory Compliance: Ensure compliance with all relevant laws and regulations, manage audits, and oversee the handling of legal documents and fraud claims.

  • Team Development: Lead and develop a skilled team, fostering a growth mindset and encouraging personal and professional development. Hire team members as necessary and manage performance through regular one-on-one discussions and annual reviews.

  • Training and Development: Proactively seek and implement training opportunities for team members, promoting knowledge expansion and cross-functional skills.

  • Guidance and Oversight: Handle research and adjustments, balance daily check processing, manage Fed In-clearings and outgoing cash letters, process exception items, and oversee retirement accounts. Conduct fraud suspect item reviews and manage fraud claims for various transaction types. Handle Reg E claims for debit card and ACH transactions, and manage legal documents such as subpoenas, garnishments, levies, and bankruptcies. Conduct internal and external audits and examinations, review reports, and oversee maintenance performed by other departments for internal controls. Manage deposit statements and notices, including statement messaging. Monitor all deposit operations emails and cases to ensure SLAs are met, providing an exceptional service experience. Monitor daily overdraft clients and ensure charge-off policy/procedures are maintained.

  • Process Optimization: Improve processes, monitor key performance indicators (KPIs), and lead departmental strategic planning.

  • Other Duties: Perform other duties as assigned or deemed necessary by the Division Manager to ensure a continuous workflow of daily operations.

Salary:

  • $80,000 - $100,000

Qualifications

  • 5+ years of Banking Operations

  • Management experience

  • AAP Certification - Preferred

  • APRP Certification - Preferred

Benefits

  • Health

  • Dental

  • Vision

  • 401K

  • PTO



Pay Details: $80,000.00 to $100,000.00 per year

Search managed by: Justin Marks

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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