Deposit Operations Representative Card Services

3 months ago

Iowa City, United States MidWestOne Full time

Overview:

At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

This position is an entry-level Deposit Operations role focused on support for MidWestOne debit card services (new cards being ordered, reissue of expiring cards, and fraud resolution associated with cards). This role also includes the balancing of the Banks ATMs.

Responsibilities:
  • Assures compliance with all Bank policies and procedures as well as applicable state and federal banking regulations while performing all job responsibilities.
    • Follows Reg E and Mastercard guidelines when processing debit cardholder disputes which ensure that required timeframes are met.
    • Follows procedures when handling the Compromised Card lists that are sent to the bank.
  • Processes, orders and maintains records of ATM/Debit card applications.
  • Processes, orders and maintains records of reissued ATM/Debit cards.
  • Reviews Falcon alerts and administers the Falcon Fraud Detection Program at the bank.
  • Balances the Banks ATMs:
    • Balances the General Ledger account for ATM and cardholder activity on a daily basis.
  • Reviews cardholder exception reports on a daily basis.
  • Assists the Deposit Operations Team Leader to review and update duties, responsibilities, and procedures associated with this role on at least an annual basis.
  • Assists other Deposit Operations team members as necessary:
    • Completing deposit verifications;
    • Completing research requests;
    • Responding to miscellaneous internal and external customer requests;
  • Assures debit card services support maintains compliance with all Bank policies and procedures as well as applicable state and federal banking regulations.
  • Assists with clean-up projects.
  • Performs other duties as assigned.

The Perks

  • Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
  • Career development and continuous learning opportunities
  • Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
  • 100% vested 401(k) Retirement Plan with company match
  • Medical, Dental, and Vision insurance
  • Flex spending plan & Health savings accounts with employer contribution
  • Student Loan Debt Reduction Program & Tuition Assistance Plan
  • Employee Stock Ownership Plan
  • Employer provided group life insurance with option to purchase additional life insurance for you and your family members
  • Employer provided long term and short term disability insurance
  • Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
  • Wellness Program
  • Free banking services and other financial services discounts
  • Take Your Dog to Work Day in June
  • Employee Rally Day- a day of celebration and recognition
Qualifications:
  • Post high school education preferred or equivalent combination of education and related work experience.
  • In addition to education, prefer 1 year of experience in a support-related role. Banking or financial experience is preferred.

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you

  • Deposit Operations Representative Card Services Specialist

    2 weeks ago

    Iowa City, Iowa, United States MidWestOne Full time

    Job SummaryMidWestOne is seeking a highly motivated and detail-oriented Deposit Operations Representative to join our team. As a key member of our Deposit Operations team, you will be responsible for supporting our debit card services, including new card orders, reissue of expiring cards, and fraud resolution associated with cards. You will also be...

  • Customer Service Representative

    2 weeks ago

    Iowa City, Iowa, United States Staffmark Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional technical and troubleshooting assistance to customers with water heater issues.Responsibilities:Provide technical support and troubleshooting assistance for...

  • Customer Service Representative

    4 days ago

    Iowa City, Iowa, United States HomeTrust Bank Full time

    Job SummaryTellers at HomeTrust Bank provide exceptional customer service through accurately performing various banking transactions and handling routine customer service issues all within established operational guidelines, policies, and procedures.Through strong customer relationship skills, Tellers educate customers on new products and services as well as...

  • Deposit Operations Manager

    1 month ago

    Kansas City, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionLHH is partnering with a client in the KCMO are who is seeking an Deposit Operations Manager within the Banking Industry. We are seeking a passion for managing a team and developing a team and improving the process and policies. This individual will also have 5+ years of Banking Operations experience.Knowledge, Skills &...

  • Customer Service Representative

    1 month ago

    Iowa City, Iowa, United States Mountain Commerce Bancorp, Inc. Full time

    About Mountain Commerce Bancorp, Inc.We are a community bank dedicated to providing responsive relationship banking to our clients. Our goal is to hire individuals with strong ethics, great experience, and positive, professional energy to join our team.Job SummaryWe are seeking a Customer Service Representative to provide exceptional customer service to our...

  • Customer Service Representative

    1 month ago

    Iowa City, Iowa, United States PARKS AND WILDLIFE DEPARTMENT Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative I. This role will provide exceptional customer service to the public, handle revenue collection, and perform various administrative tasks.Key ResponsibilitiesProvide information to the public in person, on the telephone, and in...

  • Customer Service Representative

    3 weeks ago

    Iowa City, Iowa, United States PARKS AND WILDLIFE DEPARTMENT Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative I. This role will provide exceptional customer service to the public, handle revenue collection, and perform various administrative tasks.Key ResponsibilitiesProvide information to the public in person, on the telephone, and in...

  • Customer Service Representative

    3 weeks ago

    Iowa City, Iowa, United States PARKS AND WILDLIFE DEPARTMENT Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative I. This role will provide exceptional customer service to the public, handle revenue collection, and perform various administrative tasks.Key ResponsibilitiesProvide information to the public in person, on the telephone, and in...

  • Customer Service Representative

    2 days ago

    Iowa City, Iowa, United States Roadrunner Markets Full time

    Customer Service RepresentativeAt Roadrunner Markets, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring a positive shopping experience.Key Responsibilities:Provide warm and welcoming customer service to all...

  • Deposit Operations Manager

    3 weeks ago

    Kansas City, Missouri, United States LHH Recruitment Solutions Full time

    Job Title: Deposit Operations ManagerLHH Recruitment Solutions is partnering with a client in the KCMO area to find a skilled Deposit Operations Manager for a Banking Industry role. The ideal candidate will have a passion for managing a team and developing processes to improve efficiency and productivity.Key Responsibilities:Manage critical banking...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States Inceed Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at a great company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients through inbound and outbound calls. You will also evaluate customer needs to identify the correct products and...

  • Customer Service Representative

    3 days ago

    Oklahoma City, Oklahoma, United States Allegiance Credit Union Full time

    Job Summary:As a Member Service Representative at Allegiance Credit Union, you will play a vital role in assisting members with their financial transactions, including deposits, withdrawals, and loan payments. You will also be responsible for selling money orders and VISA gift cards to members, transferring amounts from member accounts as directed, and...

  • Customer Service Representative

    1 month ago

    Rapid City, South Dakota, United States Dacotah Banks Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dacotah Bank. As a key member of our retail delivery team, you will be responsible for providing exceptional customer service, managing retail transactions, and promoting our bank's products and services.Key ResponsibilitiesManage retail...

  • Customer Service Representative

    2 weeks ago

    Iowa City, Iowa, United States Domino's Pizza LLC Full time

    Job Summary:As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. Your primary duties will include operating all equipment, stocking ingredients, preparing product, receiving and processing orders, and maintaining a clean and organized work environment.Key...

  • Customer Service Representative

    2 weeks ago

    Iowa City, Iowa, United States Planet Fitness Full time

    Customer Service RepresentativeAt Planet Fitness, we're committed to providing an exceptional experience for our members. As a Customer Service Representative, you'll play a key role in delivering this experience.Key Responsibilities:Greet members and guests with a smile and provide personalized serviceHandle front desk activities, including checking members...

  • Customer Service Representative

    3 days ago

    Bay City, Michigan, United States The City of Bay City, Michigan Full time

    Job SummaryThis is a moderately difficult position that requires the ability to receive payments for a variety of transactions involving utility services, fines, taxes, and maintaining records on the payment of personal property taxes.The ideal candidate will have excellent organizational and time management skills, with the ability to work with numerous...

  • Sales Representative

    7 days ago

    Johnson City, Tennessee, United States Staffmark Group Full time

    Job SummaryWe are seeking a highly motivated Sales Representative to join our team in Johnson City, TN. As a Sales Representative, you will handle both inbound and outbound sales calls, identify customer needs, and recommend suitable products or services. Your goal is to meet or exceed sales targets by providing exceptional customer service, resolving...

  • Customer Service Representative

    7 days ago

    Kansas City, Missouri, United States Jason's Deli Full time

    At Jason's Deli, we're looking for a Customer Service Representative to join our team. As an Order Taker and Cashier, you will be responsible for taking customer orders, processing payments, and providing excellent customer service. You will also be working in a fast-paced environment, handling cash, credit card transactions, and operating a cash...

  • Deposit Services Specialist II

    3 weeks ago

    Lincoln City, Oregon, United States Bank Rhode Island Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Deposit Services Specialist II to join our team at Bank Rhode Island. As a key member of our banking operations team, you will be responsible for performing a variety of tasks related to deposit systems processing, including wire transfer processing, ACH origination, and customer account...

  • Customer Service Representative

    2 weeks ago

    Iowa City, Iowa, United States The Boyd Group Full time

    Company: The Boyd GroupCustomer Service RepresentativeJohnson City, TNThe Boyd Group is a leading provider of auto glass repair and replacement services. We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our shop operations team, you will play a critical role in ensuring exceptional...