Facility Operations Manager

4 weeks ago

Kansas City, Missouri, United States SP Plus Corporation Full time

Job Summary

SP+ is seeking a highly skilled Facility Operations Manager to oversee the daily operations of our parking facilities. As a key member of our team, you will be responsible for ensuring the smooth operation of our facilities, providing exceptional customer service, and maintaining a safe and secure environment for our customers and employees.

Key Responsibilities

  • Hire, train, and supervise a team of frontline employees to ensure excellent customer service and efficient facility operations.
  • Monitor and maintain the quality of work, ensuring that all tasks and assignments are performed efficiently and effectively.
  • Ensure that all facilities are open and closed at the specified times, and that all employees are following cash control and customer service procedures.
  • Supervise the safe handling of cash and the timely deposit of cash for all locations within the event venue.
  • Handle all personnel issues and paperwork for hiring, termination, progressive disciplinary, and training of support staff.
  • Supervise training of all employees, upholding all company policies and procedures as stated in the employee handbook.
  • Ensure the prompt completion of daily paperwork for all locations within the portfolio.
  • Fulfill shift vacancies occurring during normal operating hours as a result of employees calling in sick or failing to report as scheduled.
  • Supervise special events or functions as they relate to the parking facility, ensuring that incoming customers are served efficiently and properly.
  • Monitor maintenance of the facility to ensure that it is clean and maintained according to company policies and procedures.
  • Ensure that a bank deposit is prepared by counting the event cashier money and reviewing paperwork to ensure that all event revenues are accounted for and deposited into the facility's bank account.
  • Monitor office audits of cashier reports to ensure that proper sales totals are reported and recorded on time, and to maintain security vigilance over possible employee theft and/or inefficiencies.
  • Handle general accounting duties such as accounts payable, payroll, petty cash, and budgeting.
  • Monitor and review all damage claims in order to assign responsibility for damages, recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
  • Create, review, and submit Event Summary to client.
  • Compile all After Action Reports and submit to Senior Manager for review.
  • Respond to customer service issues and resolve on the spot, maintaining order in assigned lot.
  • Maintain relationships with police department and security personnel.
  • Supervise employees and serve as liaison between employees and upper management.
  • Count vehicles on location throughout shift, as needed.
  • Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts.
  • Report any unknown, observed, or suspected violation of company policy, safety hazards, or any unusual occurrence to the managers.
  • Troubleshoot issues with revenue control equipment.
  • Complete daily inspections of the facility and other required documentation.
  • Assist with cleanup of debris, water, oil spills, and etc.
  • Substitute for any position, if necessary.
  • Have a thorough knowledge of all areas of the venue, thorough knowledge of the major streets, landmarks, and freeways in the area.
  • Complete other duties as assigned.

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