Operations Manager
2 weeks ago
The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.
Starting pay: $50K
The key responsibilities and accountabilities for the Airport Operations Manager are:
- Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function.
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
- Resolves customer issues, ensuring a positive customer experience.
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
- Conducts performance evaluations that are timely and constructive, where applicable.
- Manages the airport and assigned locations/geographic areas when the General Manager is not present.
- Participates in the recruiting process, as required.
- Provides management with various updates and indicators as requested.
- Remains current on all administrative duties according to company policy.
Educational Background:
- High School Diploma required.
- Bachelor’s Degree preferred.
Professional Experience:
- 1-3 Years prior experience of customer service or operations, according to specific job duties.
- Experience in car rental, hospitality, or tourism a plus.
- Results orientation.
- Ability to direct and motivate teams.
- Ability to work effectively with Senior leaders.
Knowledge:
- Customer service resolution practices.
- Excellent communication techniques.
- People management and leadership capability.
- Sales Management/Coaching ability.
- Operations Management.
Skills:
- Highly organized.
- Ability to solve problems independently.
- Working knowledge of Microsoft Office suite.
- Time Management skills.
- Customer service aptitude - Ability to address and resolve customer service issues.
- Excellent oral and written communication skills.
Competencies:
- Personal Accountability.
- Effective Communication.
- Demonstrates Initiative.
- Passion for Customer Service & Stakeholder Success.
- Trust & Integrity.
- Adaptable and Flexible.
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