Collections Specialist
1 month ago
We are offering a long term contract employment opportunity for a Collections Specialist. The chosen candidate will play a crucial role in managing and monitoring customer accounts, processing credit applications, and resolving customer inquiries. This role involves a hybrid workplace setting, with initial on-site training followed by a flexible work arrangement.
Responsibilities:
• Handle and process customer credit applications with precision and efficiency.
• Maintain accurate and up-to-date records of customer credit information.
• Proactively manage customer accounts and perform necessary actions when required.
• Resolve customer inquiries promptly and professionally, ensuring customer satisfaction.
• Regularly monitor customer accounts for any discrepancies or potential issues.
• Handle inbound calls from customers, providing excellent customer service at all times.
• Conduct account reconciliations to ensure all financial records are accurate and complete.
• Facilitate the sending of invoices and credit memos to customers as needed.
• Exhibit patience and understanding in an evolving department with developing processes.
• Navigate through various software platforms for efficient and effective collections.
• Must have experience in Cash Collections
• Proficiency in Accounts Receivable (AR) management is required
• Prior experience in Credit - Collections is mandatory
• Familiarity with Credit Memo processing is necessary
• Should be comfortable in answering inbound calls
• Must possess strong communication skills, both verbal and written
• Ability to work in a fast-paced, high-tech electronics environment
• Strong problem-solving skills and attention to detail
• Proficiency in using Microsoft Office Suite and other relevant software
• Must have excellent organizational and multitasking skills
• Ability to maintain confidentiality and adhere to financial compliance standards
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