Collections Specialist

1 month ago


Malvern, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long term contract employment opportunity for a Collections Specialist. The chosen candidate will play a crucial role in managing and monitoring customer accounts, processing credit applications, and resolving customer inquiries. This role involves a hybrid workplace setting, with initial on-site training followed by a flexible work arrangement.


Responsibilities:


• Handle and process customer credit applications with precision and efficiency.

• Maintain accurate and up-to-date records of customer credit information.

• Proactively manage customer accounts and perform necessary actions when required.

• Resolve customer inquiries promptly and professionally, ensuring customer satisfaction.

• Regularly monitor customer accounts for any discrepancies or potential issues.

• Handle inbound calls from customers, providing excellent customer service at all times.

• Conduct account reconciliations to ensure all financial records are accurate and complete.

• Facilitate the sending of invoices and credit memos to customers as needed.

• Exhibit patience and understanding in an evolving department with developing processes.

• Navigate through various software platforms for efficient and effective collections.

• Must have experience in Cash Collections

• Proficiency in Accounts Receivable (AR) management is required

• Prior experience in Credit - Collections is mandatory

• Familiarity with Credit Memo processing is necessary

• Should be comfortable in answering inbound calls

• Must possess strong communication skills, both verbal and written

• Ability to work in a fast-paced, high-tech electronics environment

• Strong problem-solving skills and attention to detail

• Proficiency in using Microsoft Office Suite and other relevant software

• Must have excellent organizational and multitasking skills

• Ability to maintain confidentiality and adhere to financial compliance standards



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