Account Manager

2 weeks ago


Bloomington, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for an Account Manager in Bloomington, Minnesota. This role involves managing the commercial aspects of both domestic and international orders, including standard products and highly customized projects. The Account Manager will work closely with customers and the sales team, requiring a clear understanding of customer requirements, order structure, and commercial needs for prompt shipment or export.

Responsibilities:
• Manage and prioritize orders within the assigned territory, maintaining a comprehensive understanding of all pending and open orders.
• Coordinate with the Production Scheduler to adjust pending orders according to customer needs without disrupting order flow.
• Collaborate with the Finance team to resolve credit and invoice issues.
• Work with the Shipping team to ensure customer orders are shipped according to customer requirements and needs.
• Regularly and professionally communicate with all customers, providing accurate and timely updates to customer reports.
• Maintain all customer-specific account data and ensure alignment in all business systems with agreements and approved customer requests.
• Identify product issues, understand resolution timing, and communicate the business message to customers.
• Review order status and ensure consistency and alignment to customer needs.
• Coordinate with Project Managers to maintain timely execution of custom orders.
• Create documented standard work instructions for each customer account.• Minimum of 2 years of experience in Account Management or a related field
• Proficiency in Key Account Management
• Demonstrated ability to Resolve Customer Complaints and Issues
• Experience in providing Superior Customer Service
• Proficiency in Data Entry and High-Volume Data Entry
• Experience in Order Entry
• Proven ability to handle customer service related issues and ensure customer satisfaction
• Able to maintain data accuracy in high-volume data entry tasks
• Excellent communication and interpersonal skills
• Ability to work independently and within a team
• Strong organizational and time management skills
• Proficiency in using Microsoft Office Suite and other relevant software.
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