Patient Service Representative

6 days ago

Waterville, United States University of Toledo Physicians Full time
Job DescriptionJob Description


University of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research and education of the future physicians, providing care in a wide range of medical specialties from the most complex diagnoses and treatments to primary care for the entire family. The primary site of inpatient care services is at the University of Toledo Medical Center, but many of our physicians’ practice at hospitals and medical offices throughout the region.

University of Toledo Physicians offers competitive pay and benefits including: 403B, Pension, health and tuition waiver at UT.

POSITION SUMMARY

The Patient Service Representative is the primary point contact for patients coming into and/or telephone the clinic they are assigned to. This position has multi-functions that include answering phones, triaging calls, and speaking with providers, patients, and other customers, whether in person or on the phone. This position maintains a strong attention to detail and an understanding of how to efficiently use EHR, Excel and Word programs.

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES

  • Answers the multi-line phone in a timely and professional manner. Prepares messages for staff and maintains the voice messaging system
  • Greets patients, physicians, and visitors, and directs to appropriate staff or waiting area in a friendly and helpful manner, quickly and efficiently
  • Prepares documentation prior to visits, ensuring current co-pays and outstanding balances are collected at time of service. Ensures patient demographic details are captured and proper forms are signed at time of service.
  • Triage, compose, and route messages from patients and other customers to appropriate recipient. Completes follow-up as needed.
  • Verifies demographic data and scans insurance cards and identification into the EHR, ensuring current information is obtained
  • Accurately provide information to outside customers, hospitals, pharmacy, etc. to verify patient information recorded in the medical record
  • Schedules patient appointments accurately following division specific guidelines and in a timely fashion. Enter all patient appointments in scheduling application ensuring patient demographic detail is captured.
  • Sending/receiving patient records, obtaining outside notes, reports, and referrals, and managing charts to ensure information is completed and filed appropriately
  • Process patient portal areas in EHR for appointments and cancellations
  • Enter all patient appointments in computer, prepare patients charts, verify insurance verification has been completed, keep track of status on preauthorization, check for patient co-pay, verifies patient insurance when applicable
  • Responsible for payments received at the office with strict adherence to the UTP Cash Handling Policy and Procedures. Print daily reports for cash out functions and reports any discrepancies to the proper contact for corrections.
  • Make bank deposits/cash collections according to the UTP Policy and Procedures if applicable
  • Assist with monthly reporting for scheduling and testing as ordered by a Physician
  • Retrieves and distributes daily mail appropriately
  • Reschedule patients in the event of an emergency or cancellation as set forth by Medical Director or Practice Administrator.
  • Performs special projects as assigned to maximize the department revenue cycle operations
  • Attends required meetings and participates in committees as requested
  • Adheres to workflow design established for department and meet all job performance standards
  • Maintains confidentiality in all matters concerning the practice, and patients, per HIPAA policy
  • Maintains a clean and safe work environment.
  • Maintain a professional appearance and possess a positive patient-centered focus at all times
  • Other duties as assigned

REQUIRED QUALIFICATIONS

  • Education: High School Diploma or Equivalent
  • Skills:
    1. Prior experience with a multi-line telephone system
    2. Data entry and key boarding skills
    3. Excellent written and verbal communication skills
    4. Organization and ability to multi-task as needed
    5. Critical thinking skills
  • Years of Experience: 6 months of healthcare industry experience

PREFERRED QUALIFICATIONS

  • Education: Associates Degree or bachelor’s degree
  • Skills:
    1. Understanding of anatomy, physiology, and medical terminology
    2. Knowledge of EMR software
  • Years of Experience: 2+ years of relevant experience

WORKING CONDITIONS

Primarily working inside in a well-lit, well-ventilated area.


The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace





PI0359a7ce40fc-25405-36014859

  • Patient Service Representative

    4 weeks ago

    Waterville, Maine, United States Northern Light Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northern Light Inland Hospital. As a key member of our Walk-In Clinic, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth experience for all.ResponsibilitiesSchedule...

  • Patient Service Representative

    3 weeks ago

    Waterville, Maine, United States Northern Light Health Full time

    Job Summary:As a Patient Service Representative at Northern Light Health, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth experience for all. Your responsibilities will include scheduling appointments, maintaining medical records, and answering telephones in a timely and...

  • Patient Service Representative

    4 weeks ago

    Waterville, Maine, United States Northern Light Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northern Light Inland Hospital. As the first point of contact for patients and visitors, you will play a critical role in providing exceptional customer service and ensuring a smooth experience for our patients.Key ResponsibilitiesSchedule and...

  • Patient Service Representative

    4 days ago

    Waterville, United States University of Toledo Full time

    University of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research and education of the future physicians, providing care in a wide range of medical specialties from the most complex diagnoses and...

  • Patient Service Representative

    3 days ago

    Waterville, United States University of Toledo Physicians Full time

    University of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research and education of the future physicians, providing care in a wide range of medical specialties from the most complex diagnoses and...

  • Patient Service Representative

    4 weeks ago

    Waterville, Maine, United States MaineGeneral Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at MaineGeneral Health. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our healthcare services.Key ResponsibilitiesScheduling and Coordination: Schedule appointments, verify insurance...

  • Patient Service Representative

    3 weeks ago

    Waterville, Maine, United States MaineGeneral Health Full time

    Job Summary:As a Patient Service Representative at MaineGeneral Health, you will play a vital role in ensuring the smooth operation of our clinical departments. Your strong analytical and problem-solving skills will be put to the test as you greet patients, answer phones, and perform clerical duties as needed. You will also be responsible for scheduling...

  • Patient Service Representative

    6 days ago

    Waterville, Maine, United States Northern Light Health Full time

    Job SummaryThe Patient Service Representative plays a vital role in providing exceptional patient care at Northern Light Inland Hospital. This position serves as the first point of contact for patients and visitors, scheduling appointments, maintaining medical records, and answering telephones in a timely and professional manner.ResponsibilitiesScheduling...

  • Patient Service Representative

    3 weeks ago

    Waterville, United States Northern Light Health Full time

    Northern Light Inland HospitalDepartment: Physical TherapyPosition is located: Inland HospitalWork Type: Full TimeHours Per Week: 40.00Work Schedule: No Hours AssignedSummary:The position is the first point of contact for patients and visitors. Schedules appointments, maintains medical records, answers telephones.Responsibilities:Schedules/reschedules...

  • Patient Service Representative

    3 weeks ago

    Waterville, United States Northern Light Health Full time

    Northern Light Inland Hospital Department: Physical Therapy Position is located: Inland Hospital Work Type: Full Time Hours Per Week: 40.00 Work Schedule: No Hours Assigned Summary: The position is the first point of contact for patients and visitors. Schedules appointments, maintains medical records, answers telephones. Responsibilities: ...

  • Patient Service Representative

    6 days ago

    Waterville, Maine, United States Northern Light Health Full time

    Job SummaryThe Patient Service Representative is the first point of contact for patients and visitors at Northern Light Inland Hospital. This role is responsible for scheduling appointments, maintaining medical records, and answering telephones in a timely and professional manner.Key ResponsibilitiesSchedule and reschedule patient appointments based on...

  • Patient Services Representative

    3 weeks ago

    Waterville, Maine, United States MaineGeneral Health Full time

    Job Summary:As a Patient Services Representative at MaineGeneral Health, you will play a vital role in ensuring the smooth operation of our clinical departments. Your responsibilities will include greeting patients, answering phones, and performing clerical duties as needed. You will also schedule appointments, verify insurance benefits, and determine and...

  • Patient Services Representative

    4 weeks ago

    Waterville, Maine, United States MaineGeneral Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at MaineGeneral Health. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our medical offices.Key ResponsibilitiesScheduling and Registration: Schedule appointments, verify insurance...

  • Customer Service Representative

    2 weeks ago

    Waterville, Maine, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring that our customers receive the highest level of support and...

  • Customer Service Representative

    6 months ago

    Waterville, United States U-Haul Full time

    Location: 34 Elm St, Waterville, Maine 04901 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States U-Haul Full time

    U-Haul Career OpportunityAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? U-Haul is seeking a motivated and friendly Customer Service Representative to join our team!As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States Penske Full time

    Penske - Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Penske. As a key member of our Corporate Sales Center, you will be responsible for handling incoming sales and customer service calls in a fast-paced environment.Key Responsibilities:Explain sales procedures and respond to customer inquiries in a...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States Domino's Pizza LLC Full time

    Job SummaryDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and making pizzas to meet the high standards of our customers.Key Responsibilities Provide excellent...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States U-Haul Full time

    Customer Service RepresentativeAre you a people person? Do you love helping others? U-Haul is seeking a friendly, motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States Domino's Franchise Full time

    Domino's Franchise Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our pizza delivery team, you will be responsible for providing exceptional customer service, taking orders, and ensuring a seamless delivery experience.Key Responsibilities:Take orders...