Patient Service Representative

3 weeks ago

Waterville, United States Northern Light Health Full time
Northern Light Inland Hospital

Department: Physical Therapy

Position is located: Inland Hospital

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: No Hours Assigned

Summary:

The position is the first point of contact for patients and visitors. Schedules appointments, maintains medical records, answers telephones.

Responsibilities:

  • Schedules/reschedules patient appointments based on the physician schedule.
  • Greets visitors and patients
  • Answers telephones, records messages in a timely fashion
  • Enters and updates patient registration data and patient accounts
  • Photocopies documents as required
  • Pre-certifies patients when required
  • Process and records referral requests for patients and physicians
  • Transcribes letters and memos as required.
  • Maintains computer backups
  • Process and sorts mail
  • Process calls from insurance companies
  • Correct/edit transcriptions
  • Stock and order supplies
  • Complies with Hospital Hand Hygiene Standards.
  • Adheres to Hospital Standards of Behavior.
  • Performs all other duties assigned.
Other Information:

Competencies and Skills
  • Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
  • Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
  • Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
  • Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
  • Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
  • Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
  • Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
  • Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
  • Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
  • Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
  • Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
  • Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
Education
  • Required High School Diploma/General Educational Development (GED)
Working Conditions
  • Potential exposure to abusive and/or aggressive people.
  • Work with computers, typing, reading or writing.
  • Lifting, moving and loading 20 to 30 pounds.
  • Prolonged periods of sitting.
  • Prolonged periods of standing.
  • Prolonged periods of walking.

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