Patient Service Representative

3 weeks ago

Waterville, United States Northern Light Health Full time

Northern Light Inland HospitalDepartment: Physical TherapyPosition is located: Inland HospitalWork Type: Full TimeHours Per Week: 40.00Work Schedule: No Hours AssignedSummary:The position is the first point of contact for patients and visitors. Schedules appointments, maintains medical records, answers telephones.Responsibilities:Schedules/reschedules patient appointments based on the physician schedule.Greets visitors and patientsAnswers telephones, records messages in a timely fashionEnters and updates patient registration data and patient accountsPhotocopies documents as requiredPre-certifies patients when requiredProcess and records referral requests for patients and physiciansTranscribes letters and memos as required.Maintains computer backupsProcess and sorts mailProcess calls from insurance companiesCorrect/edit transcriptionsStock and order suppliesComplies with Hospital Hand Hygiene Standards.Adheres to Hospital Standards of Behavior.Performs all other duties assigned.Other Information:Competencies and SkillsAchieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. EducationRequired High School Diploma/General Educational Development (GED)Working ConditionsPotential exposure to abusive and/or aggressive people. Work with computers, typing, reading or writing. Lifting, moving and loading 20 to 30 pounds. Prolonged periods of sitting. Prolonged periods of standing. Prolonged periods of walking.

  • Patient Service Representative

    4 weeks ago

    Waterville, Maine, United States Northern Light Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northern Light Inland Hospital. As a key member of our Walk-In Clinic, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth experience for all.ResponsibilitiesSchedule...

  • Patient Service Representative

    3 weeks ago

    Waterville, Maine, United States Northern Light Health Full time

    Job Summary:As a Patient Service Representative at Northern Light Health, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth experience for all. Your responsibilities will include scheduling appointments, maintaining medical records, and answering telephones in a timely and...

  • Patient Service Representative

    4 weeks ago

    Waterville, Maine, United States Northern Light Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northern Light Inland Hospital. As the first point of contact for patients and visitors, you will play a critical role in providing exceptional customer service and ensuring a smooth experience for our patients.Key ResponsibilitiesSchedule and...

  • Patient Service Representative

    5 days ago

    Waterville, United States University of Toledo Full time

    University of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research and education of the future physicians, providing care in a wide range of medical specialties from the most complex diagnoses and...

  • Patient Service Representative

    3 days ago

    Waterville, United States University of Toledo Physicians Full time

    University of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research and education of the future physicians, providing care in a wide range of medical specialties from the most complex diagnoses and...

  • Patient Service Representative

    6 days ago

    Waterville, United States University of Toledo Physicians Full time

    Job DescriptionJob DescriptionUniversity of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research and education of the future physicians, providing care in a wide range of medical specialties from...

  • Patient Service Representative

    4 weeks ago

    Waterville, Maine, United States MaineGeneral Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at MaineGeneral Health. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our healthcare services.Key ResponsibilitiesScheduling and Coordination: Schedule appointments, verify insurance...

  • Patient Service Representative

    3 weeks ago

    Waterville, Maine, United States MaineGeneral Health Full time

    Job Summary:As a Patient Service Representative at MaineGeneral Health, you will play a vital role in ensuring the smooth operation of our clinical departments. Your strong analytical and problem-solving skills will be put to the test as you greet patients, answer phones, and perform clerical duties as needed. You will also be responsible for scheduling...

  • Patient Service Representative

    6 days ago

    Waterville, Maine, United States Northern Light Health Full time

    Job SummaryThe Patient Service Representative plays a vital role in providing exceptional patient care at Northern Light Inland Hospital. This position serves as the first point of contact for patients and visitors, scheduling appointments, maintaining medical records, and answering telephones in a timely and professional manner.ResponsibilitiesScheduling...

  • Patient Service Representative

    6 days ago

    Waterville, Maine, United States Northern Light Health Full time

    Job SummaryThe Patient Service Representative is the first point of contact for patients and visitors at Northern Light Inland Hospital. This role is responsible for scheduling appointments, maintaining medical records, and answering telephones in a timely and professional manner.Key ResponsibilitiesSchedule and reschedule patient appointments based on...

  • Patient Services Representative

    3 weeks ago

    Waterville, Maine, United States MaineGeneral Health Full time

    Job Summary:As a Patient Services Representative at MaineGeneral Health, you will play a vital role in ensuring the smooth operation of our clinical departments. Your responsibilities will include greeting patients, answering phones, and performing clerical duties as needed. You will also schedule appointments, verify insurance benefits, and determine and...

  • Patient Services Representative

    4 weeks ago

    Waterville, Maine, United States MaineGeneral Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at MaineGeneral Health. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our medical offices.Key ResponsibilitiesScheduling and Registration: Schedule appointments, verify insurance...

  • Customer Service Representative

    2 weeks ago

    Waterville, Maine, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring that our customers receive the highest level of support and...

  • Customer Service Representative

    6 months ago

    Waterville, United States U-Haul Full time

    Location: 34 Elm St, Waterville, Maine 04901 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States U-Haul Full time

    U-Haul Career OpportunityAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? U-Haul is seeking a motivated and friendly Customer Service Representative to join our team!As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States Penske Full time

    Penske - Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Penske. As a key member of our Corporate Sales Center, you will be responsible for handling incoming sales and customer service calls in a fast-paced environment.Key Responsibilities:Explain sales procedures and respond to customer inquiries in a...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States Domino's Pizza LLC Full time

    Job SummaryDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and making pizzas to meet the high standards of our customers.Key Responsibilities Provide excellent...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States U-Haul Full time

    Customer Service RepresentativeAre you a people person? Do you love helping others? U-Haul is seeking a friendly, motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States Domino's Franchise Full time

    Domino's Franchise Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our pizza delivery team, you will be responsible for providing exceptional customer service, taking orders, and ensuring a seamless delivery experience.Key Responsibilities:Take orders...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States Hannaford Supermarkets Full time

    Job SummaryAs a Customer Service Representative at Hannaford Supermarkets, you will be responsible for providing exceptional customer service to our valued customers. This includes addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. You will also be responsible for maintaining a clean and organized store environment,...