Patient Service Representative
4 weeks ago
As a Patient Service Representative at Northern Light Health, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth experience for all. Your responsibilities will include scheduling appointments, maintaining medical records, and answering telephones in a timely and professional manner.
Key Responsibilities:
Schedules/reschedules patient appointments based on the physician schedule
Greets visitors and patients, providing a warm and welcoming atmosphere
Answers telephones, records messages, and responds to patient inquiries
Enters and updates patient registration data and patient accounts
Photocopies documents as required and pre-certifies patients when necessary
Processes and records referral requests for patients and physicians
Transcribes letters and memos as required and maintains computer backups
Processes and sorts mail, and processes calls from insurance companies
Corrects and edits transcriptions, and stocks and orders supplies
Complies with Hospital Hand Hygiene Standards and adheres to Hospital Standards of Behavior
Requirements:
High School Diploma or General Educational Development (GED)
Ability to work in a fast-paced environment and prioritize multiple tasks
Excellent communication and customer service skills
Ability to maintain confidentiality and handle sensitive information
What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and supportive work environment
Recognition and rewards for outstanding performance
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