Sales Manager

1 week ago

Kansas City, United States Loews Kansas City Hotel Full time
Job DescriptionJob Description

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.

Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards nd embrace their "uniquely local" community in order to curate exciting, approachable, and local travel experiences for guests.

What We Offer:

  • This is a bonus eligible position

  • Competitive health & wellness benefits, 401(K) & company match

  • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

  • Training & Development opportunities, career growth

  • Tuition Reimbursement

  • Employee Hotel Rates, other discounts, perks and more

Purpose:

The Sales Manager will support the sales efforts for Loews Hotels.  Builds and strengthens relationships with existing and new customers to enable future bookings.  Promote awareness to corporate and incentive markets via travel to respective regions in the country providing presentations and personal sales calls. Maintain communication/relationship with NSO network, as well as other Loews hotels toward achieving pre-determined revenue goal.  Negotiate contract specifics to achieve maximum profitability while satisfying customer needs. Develops relationships within community to strengthen and expand customer base for sales opportunities.

Duties and Responsibilities:

  • Deliver revenue expectations in line with overall hotel budget. 

  • Achieve annual goals as designated by DOS

  • Maintain efficient and time processing of paperwork, files and reports

  • Develop strong working relationships with hotel department heads and operational areas.

  • Provide weekly and monthly reports of sales calls and marketing actions as requested by DOS/M 

  • Respond promptly to requests by DOS/M and/or DOM for reports and other assignments.

  • Actively prospect new business and secure repeat events.

  • Conduct site experiences and entertain potential and existing clients.       

  • Attend networking functions and trade shows as needed to promote the hotel.

  • Develop and maintain an account base, as designated by DOS, to achieve hotel revenue goals.

  • Be responsible for and implement a sales action plan for the development of the designated market segments which includes telephone/direct mail solicitation, personal call program, related sales trips, trade show participation and entertainment.

  • Respond promptly to all inquiries and correspondence from clients, prospects and lead referrals.

  • Execute sales calls and sales trips as designated.

  • Negotiate contract specifics to achieve maximum profitability while satisfying customer needs.

  • Be knowledgeable of local and national competitive hotels and marketing strategies.

  • Promote and sell to assigned market in defined geographic region or vertical segment.

  • Execute activities to include but not limited to sales calls, property tours, entertainment, FAM trips, trade shows, etc.

  • Develop and foster business (new and existing) through pro-active direct sales.

  • Promote local awareness through maintaining relationships with new and existing customers.

  • Identify potential new customers; develop strategies for increasing sales or market share.

  • Adhere to all Loews Hotels booking guidelines.

  • Develops relationships within community to strengthen and expand customer base        

  • Maintain communication/relationship with NSO Team

  • Maintain communication/relationship with Loews Properties

  • Support and promote all Loews Hotels Corporate programs to increase customer awareness

  • Be a brand ambassador and reflect company values at all times.     

Supportive Functions and Responsibilities

  • Respect guidelines of confidentiality and code of ethics in all company areas. 

  • Represent Loews Hotels in a professional manner at all times.

  • Promotes and applies teamwork skills at all times

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to guests, management and fellow employees

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Attends appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

  • Complies with hotel standards, policies and rules

  • Recycles whenever possible

  • Remains current with hotel information and changes

  • Complies with hotel uniform and grooming standards

Specific Job Knowledge, Skills, and Abilities:

  • Must have excellent communication, organizational and guest relations skills.

  • This position requires a high degree of independent judgment and discretion in decision-making with minimal supervision.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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