Client Services Manager

2 weeks ago

Norfolk, United States SPAR Inc. Full time
Job DescriptionJob Description

Overview

Client Services Manager

SPAR is a global leader in providing consumer solutions representing top-tier CPG partners and fortune 100 retailers across 10 countries. We are expanding our Customer Service Teams and welcome you to consider SPAR to further your career. To be successful in your manager position you’ll need to have strong analytical thinking skills, excellent communication, and problem-solving skills to navigate the needs of our client. Your professional manor in providing solutions while paying attention to the details in delivering on the KPI’s will move you to the top.

Join our dynamic and innovative team. APPLY TODAY

What we offer:

  • Competitive pay
  • Benefits (Medical, Dental, Vision, Life, etc.)
  • 401 K/ Roth
  • Generous Paid Time Off
  • Training and Career Development
  • Tuition reimbursement

Things to consider:

  • Periodic travel as needed

Responsibilities:

  • Client relationship building through ongoing verbal and written communication.
  • Direct contact with clients providing the day to day development and direction of programs
  • Develop program instructions and training materials using a consultative approach with clients by implementing proven best practicesEffective use of in-house system tools and enhancements
  • Work closely with Field Management team to ensure they have a complete understanding of program objectives
  • Follow field level execution and look for opportunities for improvement and support issue resolution
  • Provide clients with status updates mid project and callout any opportunities that may require resolution
  • Develop post program recaps and ensure all client deliverables are met in a timely fashion
  • Ensure all client invoices are accurately developed and submitted to finance
  • Coordinate with Distribution on shipments, mailings, and inventories

Qualifications:

  • Associate Degree in related field or relevant experience
  • Experience working in the retail industry
  • 1-5 years’ experience as a project, client services, or retail Manager
  • 3-5 year prior experience in customer facing roles
  • Must be Perficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint)
  • Proven experience in a leadership role is required
  • Excellent communication skills and the ability to anticipate the needs of customers
  • Must demonstrate strong analytical thinking skills
  • Should possess strong problem-solving skills and the ability to make sound judgement calls
  • Superior organizational and time management skills
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly
  • Innovative, creative thinking skills
  • Ability to speak a second language is an asset
  • Ability to lift up to 50 lbs., bend and stoop continuously and stand for limited periods

DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.

SPAR has over 50 years of experience in retail and consumer goods, serving some of the world's best companies. We offer end-to-end services to ensure our client's product is available and presented most compellingly. We focus on our client's return on investment (ROI) by applying our unique software solutions, experienced resources, and passion for results.

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.

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