Collections Specialist

2 days ago


Rochester, United States TEKsystems Full time
Job DescriptionJob Description

Description

Responsible for accurate and timely resolution of all bank returned items. Provides quality customer service to internal/external customers, while mitigating risk to the company. Educates clients, branches, product areas on the resolution process and provides alternate service options when necessary.

Researches and resolves product and service issues from the field and clients.

Handles returns resolutions and inbound phone requirements.

Performs the daily processing of all new and pending returned items

Skills

inbound call center, collections service, banking customer service, Banking, collection calls, collections customer service, collections accounts receivable

Top Skills Details

inbound call center, collections service, banking customer service

Additional Skills & Qualifications

Previous reconciliation of bank returned items highly desired

Role: Customer Service/Collections Agent

Description of work to be performed: Answering Calls, Collecting Information, and Resolving Cases

Specified productivity speed/number of tasks/amount of material: Average after training 50+ calls per day

Time frame for completion: 8 hour shift

Pay and Benefits

The pay range for this position is $21.00 - $21.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Rochester,NY.

Application Deadline

This position will be accepting applications until Dec 6, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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