Collections Specialist

3 weeks ago


Rochester, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking a Collections Specialist to join our team in Pittsford, New York. This role offers a contract to hire employment opportunity, focusing on the financial industry and customer relationship management. As a Collections Specialist, you will be instrumental in managing customer accounts, processing credit applications, and ensuring the smooth operation of our collections processes.

Responsibilities:

• Manage and monitor customer accounts, taking appropriate action where necessary
• Efficiently process customer credit applications, ensuring accuracy at all times
• Maintain detailed records of customer credit information
• Resolve customer inquiries in a timely and professional manner
• Utilize various accounting software systems to manage and track customer information
• Work closely with the accounts receivable team to manage billing functions
• Actively participate in the administration of claims
• Answer inbound calls, providing excellent customer service and resolving issues
• Utilize CRM and Epic Software to manage customer interactions and data
• Implement and manage collection processes, working to recover debt when necessary.• Proficiency in Accounting Software Systems
• Familiarity with Accurint system
• Experience with ADP - Financial Services
• Proficient in Customer Relationship Management (CRM)
• Knowledge of Epic Software
• Experience in Accounts Receivable (AR) management
• Ability to handle Answering Inbound Calls
• Proficient in Billing Functions
• Experience in Claim Administration
• Knowledge of Collection Processes and Collections
• Understanding of Debt management strategies
• Bachelor's degree in finance, accounting, or related field preferred
• Minimum of 2 years of experience in a similar role
• Excellent communication and negotiation skills
• Detail-oriented with strong analytical skills
• Ability to maintain confidentiality and adhere to financial compliance guidelines
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Ability to work independently and as part of a team.

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