Help Desk Analyst
1 day ago
We are currently offering a short term contract employment opportunity for a Help Desk Analyst role based in Reno, Nevada. This role is primarily within the tech industry, focusing on providing prompt and efficient IT support to our users.
The IT Help Desk Analyst is responsible for providing technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. This role serves as the first point of contact for employees seeking technical assistance and ensures that all IT-related problems are addressed promptly and efficiently. The IT Help Desk Analyst also plays a critical role in maintaining high levels of customer satisfaction by delivering professional, timely, and effective support.
Key Responsibilities:
Technical Support:
- Provide first-level technical support for hardware, software, and network issues via phone, email, or in-person.
- Troubleshoot and resolve IT issues related to computers, printers, mobile devices, operating systems, and enterprise software applications.
- Escalate unresolved issues to higher-level technical support teams or specialized departments as needed.
Ticket Management:
- Track, log, and manage all incoming support requests using an IT ticketing system.
- Prioritize and categorize issues based on severity and impact on business operations.
- Ensure timely resolution of tickets in accordance with service level agreements (SLAs).
User Support:
- Assist users with account management tasks, including password resets, account lockouts, and user permissions.
- Provide guidance to end-users on the proper use of IT systems, software applications, and security best practices.
- Create and maintain user accounts, email accounts, and software licenses.
- IT Support Experience
- Windows
- Experience with Hardware
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