Help Desk Analyst

2 weeks ago

Reno, United States Averro Full time

BENEFITS: Medical insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, dental/vision, pet, and legal insurance.

ROLES & RESPONSIBILITIES

As a Helpdesk Analyst, your primary focus will be on delivering unparalleled client service and technical support to users of the helpdesk. This role is crucial for fostering positive relationships, becoming intimately knowledgeable about their environment and processes, addressing their inquiries, and ensuring their technical issues are resolved promptly. Collaborating closely with team leaders and external partners, you will contribute to the overall efficiency of the helpdesk while consistently delivering high-quality service and meeting key performance indicators (KPIs) and quality control standards.

Responsible for providing exceptional client service and technical support to users of the helpdesk. This role involves delivering personalized assistance, answering questions, diagnosing and resolving technical issues, and maintaining detailed incident documentation. The Helpdesk Analyst must consistently prioritize client satisfaction and adhere to established KPIs and quality control standards.

Client Service:

Serve as the primary point of contact for helpdesk customers, ensuring a personalized approach to address their inquiries and resolve 1st line requests and technical issues related to election systems and software.

Collaborate closely with team leaders or management to address more complex issues and escalate when necessary, focusing on speedy resolutions for our clients.

Issue Management:

Log, manage, update, and resolve user incidents and requests, ensuring accurate categorization and priority assignments while exceeding quality control and productivity targets.

Document incidents and requests accurately, recording all relevant information and following first-line diagnostic steps with a client-centric approach.

Technical Proficiency:

Maintain an elevated level of knowledge of current cloud solutions as well as standard hardware and software configurations, operating procedures, and advise colleagues and users on optimizing the agency's services and systems.

Collaborate with the team to resolve problems, demonstrating creative problem-solving and a pragmatic approach with a client-focused mindset.

Self-development:

Actively seek feedback and learning experiences to enhance personal and professional growth.

Safety and Values:

Perform all duties in compliance with health and safety regulations and legislation.

Demonstrate the agency's values, including respect, fairness, taking ownership, continuous improvement, and teamwork in all interactions and tasks.

ESSENTIAL QUALIFICATIONS

Willingness to learn about election management software and voter registration databases.

Ability to understand client values and needs at varying levels of seniority or technical ability.

Ability to follow instructions, prioritize and manage caseload to achieve service objectives.

Ability to administer and support end user technologies, solutions, and services.

Ability to work with and manage contractor and supplier staff.

Provide excellent customer service, communicate clearly and effectively (orally and in writing), and foster positive relationships.

Willingness and ability to work flexible hours to meet agency requirements.

Understanding and application of modern technical support standards and practices with a strong emphasis on client-centric solutions.

Prior help desk experience with a strong emphasis on application support is a requirement.

Experience working with cross-functional teams.

Experience with various operating systems and browsers, including troubleshooting.

Remote troubleshooting experience.

Ability to quickly learn new systems for support Azure DevOps, GitHub

Be able to create a whole application -including gathering requirements, backend, database, front-end, and deployment- across development, staging, and production environments.

Gathering end user and business requirements

Understanding of network and application security.

Excellent communication, interpersonal skills, and ability to maintain confidentiality is a must.

Be a driven, positive, self-starter with the ability to thrive and deliver in a fast-paced, innovative, and creative environment.

Collaborate with stakeholders to define project requirements, goals, and deliverables.

Develop and maintain detailed project plans, timelines, and status reports.

Provide technical guidance and mentorship to junior team members.

Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.

WHY AVERRO?

BENEFITS: We offer premium benefits to our contractors.

VETERAN OWNED: We support and place a high number of veterans.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

View our privacy policy here:

#AEROAVERRO

Help Desk Analyst

  • Help Desk Analyst

    2 days ago

    Reno, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are currently offering a short term contract employment opportunity for a Help Desk Analyst role based in Reno, Nevada. This role is primarily within the tech industry, focusing on providing prompt and efficient IT support to our users. The IT Help Desk Analyst is responsible for providing technical support to end-users,...

  • Help Desk Specialist

    1 day ago

    Reno, Nevada, United States Catapult Solutions Group Full time

    Job Title: Help Desk SpecialistAt Catapult Solutions Group, we are seeking a skilled Help Desk Specialist to join our Workforce Technology team. As a Help Desk Specialist, you will provide technical support to employees, ensuring smooth operations in the corporate computing environment.Key Responsibilities:Provide technical support for software, hardware,...

  • Help Desk Specialist

    7 days ago

    Reno, United States NuAxis LLC Full time

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us,...

  • Help Desk Technician I

    1 week ago

    Reno, Nevada, United States Switch Full time

    {"title": "Help Desk Technician", "description": "Job SummaryWe are seeking a skilled Help Desk Technician to join our team at Switch. As a Help Desk Technician, you will provide technical support for our internal end users, resolving problems and ensuring a smooth operation of our computer desktop environment.Key ResponsibilitiesProvide 1st level technical...

  • Help Desk Specialist

    2 days ago

    Reno, United States Catapult Solutions Group Full time

    Helpdesk SpecialistWorkforce Technology DepartmentOnsite in Reno, NV8+ month contract engagement About Our ClientOur client is a leading technology company that helps small businesses and consumers with financial software solutions, including tax preparation, accounting, and personal finance management. With over 30 years of innovation and a strong...

  • Help Desk Specialist

    5 hours ago

    reno, United States Catapult Solutions Group Full time

    Helpdesk SpecialistWorkforce Technology DepartmentOnsite in Reno, NV8+ month contract engagement About Our ClientOur client is a leading technology company that helps small businesses and consumers with financial software solutions, including tax preparation, accounting, and personal finance management. With over 30 years of innovation and a strong...

  • Help Desk Specialist

    2 days ago

    Reno, United States Catapult Solutions Group Full time

    Helpdesk SpecialistWorkforce Technology DepartmentOnsite in Reno, NV8+ month contract engagement About Our ClientOur client is a leading technology company that helps small businesses and consumers with financial software solutions, including tax preparation, accounting, and personal finance management. With over 30 years of innovation and a strong...

  • Information Technology Help Desk Support

    2 weeks ago

    Reno, United States Nevada Donor Network, Inc. Full time

    The IT Help Desk supports the mission, goals and values of Nevada Donor Network, Inc. (NDN) by providing technical assistance to computer users, answering questions and resolving computer problems for clients in person via telephone or electronically. The IT Help Desk may provide assistance concerning the use of computer hardware and software, including...

  • Information Technology Help Desk Support

    5 hours ago

    reno, United States Nevada Donor Network, Inc. Full time

    The IT Help Desk supports the mission, goals and values of Nevada Donor Network, Inc. (NDN) by providing technical assistance to computer users, answering questions and resolving computer problems for clients in person via telephone or electronically. The IT Help Desk may provide assistance concerning the use of computer hardware and software, including...

  • Information Technology Help Desk Support

    3 weeks ago

    Reno, United States Nevada Donor Network, Inc. Full time

    The IT Help Desk supports the mission, goals and values of Nevada Donor Network, Inc. (NDN) by providing technical assistance to computer users, answering questions and resolving computer problems for clients in person via telephone or electronically. The IT Help Desk may provide assistance concerning the use of computer hardware and software, including...

  • Technical Services Analyst

    3 days ago

    Reno, Nevada, United States SMI IMAGING LLC Full time

    Technical Services AnalystSimonMed Imaging LLC is seeking a highly skilled Technical Services Analyst to join our team. As a Technical Services Analyst, you will play a critical role in providing technical support to our end-users, identifying and resolving technical issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide...

  • Network Analyst

    4 weeks ago

    Reno, Nevada, United States City of Reno Full time

    Job SummaryWe are seeking a highly skilled Network Analyst to join our team at the City of Reno. As a Network Analyst, you will be responsible for performing professional-level information systems network and business analysis duties in the development, installation, and maintenance of computers, networks, and application software.Key...

  • Front Desk Representative

    4 weeks ago

    Reno, Nevada, United States Courtyard Reno Downtown Full time

    Job SummaryCourtyard by Marriott Reno Downtown/Riverfront is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesGuest Registration: Register guests in a friendly...

  • Front Desk Representative

    1 month ago

    Reno, Nevada, United States Staybridge Suites Reno Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Staybridge Suites Reno. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest Registration: Register guests in a friendly and...

  • Front Desk Representative

    4 weeks ago

    Reno, Nevada, United States Staybridge Suites Reno Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Staybridge Suites Reno. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay for our guests.Responsibilities:Guest Service: Greet and welcome guests, respond to their...

  • Front Desk Representative

    4 weeks ago

    Reno, Nevada, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Staybridge Suites Reno, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.ResponsibilitiesRegister guests...

  • Senior Regulatory Accounting Analyst

    1 week ago

    Reno, Nevada, United States NV Energy Full time

    Job Title: Senior Regulatory Accounting AnalystAt NV Energy, we are seeking a highly skilled Senior Regulatory Accounting Analyst to join our team. As a key member of our accounting department, you will play a critical role in ensuring the accuracy and compliance of our financial statements and regulatory filings.Key Responsibilities:Assist in the...

  • Front Desk Representative

    2 weeks ago

    Reno, Nevada, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...

  • URBN IT Support Analyst

    1 week ago

    Reno, United States URBN Full time

    Role Summary URBN is hiring an IT Support Analyst who is responsible for supporting all IT systems within the Distribution Center (DC) and other desktop support across the enterprise. This position is responsible for prioritizing work efforts with IT and be the main point of contact for all escalation related to critical priority one issues. Role...

  • Senior Business Analyst

    1 week ago

    Reno, Nevada, United States NV Energy Full time

    Job SummaryWe are seeking a highly skilled Senior Business Analyst to join our team at NV Energy. As a Senior Business Analyst, you will be responsible for preparing financial information and performing analysis to support management decision making.Key ResponsibilitiesPrepare financial reports and perform analysis of financial results for inclusion in SEC...