Customer Service Representative

1 month ago

Farmingdale, United States LHH Recruitment Solutions Full time
Job DescriptionJob DescriptionCustomer Service Representative
LHH Recruitment Solutions is currently seeking a Customer Service Representative with 2 or more years of experience for a full-time job, located in Melville, NY . This is an excellent Contract to Hire opportunity, for someone with previous call center experience.
 
Responsibilities:
  • Assist with the daily operations of the Customer Care Department, which includes processing orders and returns received via phone, fax, and email.
  • Provide support to Sales Representatives in handling account orders, monthly sample requests, demo orders, and various special requests and inquiries.
  • Respond to customer and account inquiries through incoming calls and emails.
  • Collaborate with other departments to obtain information related to account and consumer product inquiries.
  • Follow up with customers regarding pricing, order discrepancies, manufacturing delays, and product complaints.
  • Resolve shipping issues by troubleshooting with carriers as needed.
  • Manage the coordination of New Account Applications, including applicant vetting and the processing of opening orders for new accounts.
  • Achieve and maintain call center performance metrics such as call quality, response time, and customer satisfaction.
Qualifications:
  • Proficient with Microsoft Word, Excel
  • Experience working in an ERP system is required
Experience:
  • Minimum 2-5 years working with order entry or call center role

Worksite: Onsite
Salary: $22-24hr
Employment Type: Contract to Hire
 

Pay Details: $22.00 to $24.00 per hour

Search managed by: Patrick Garron

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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