Customer Service Associate

2 days ago


Farmingdale, New York, United States Randstad US Full time

A large company based in the US is seeking a Customer Service Representative to join their Dispatching Team.

The ideal candidate will have experience in a customer service environment and possess excellent phone etiquette.

This role involves handling incoming calls, assisting with inventory issues, and providing exceptional service to both business (B2B) and consumer (B2C) clients.

We are looking for someone who is reliable and able to handle a fast-paced environment.

The salary for this position is $18 - $20 per hour, making it an attractive opportunity for individuals seeking a stable income.

Responsibilities include answering incoming phone calls, assisting technicians with repairs, processing and managing service and part requests efficiently, filing claims for missing shipments, and utilizing a scan gun to scan and track parts accurately.

Skill requirements include follow-up, active listening, telephone etiquette, process payments, dispatching, routing, phones, administrative duties, customer support, customer relations, call center support, customer service, basic computer skills, basic software skills, typing skills, empathy, interpersonal sensitivity, adapting to change, fast-paced environment, and attention to detail.



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